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Customer Service Agent (f/m/d)

Germany

SprintRay is a forward-thinking, nimble company on a journey to provide digital dentistry solutions to our customers. Since 2014 we have produced products that are advanced, user-friendly, and offer a premium experience. Our organization is customer-centric, high-performing, and globally diverse. Challenging assumptions by identifying and solving problems is our way of life. We leverage conventional and unconventional wisdom with an entrepreneurial spirit that leaves no stone unturned as we develop the highest quality products, services, and relationships. For us to stamp our name on a product, it must be carefully considered, targeted, and meticulously designed to solve our customers’ most pressing problems and pave the way for the future. We work to continuously redefine the rules for our industry through our passion for technology, innovation, and our community. We have bold ambition and work to stay connected to what is happening on the front lines of our business so that the needs of our customers are always being met. 

 

For the development and expansion of our European office in Weiterstadt (near Darmstadt), we are looking for you immediately as a

 

Customer Service Agent (f/m/d)

 

At SprintRay, we foster a close working relationship where innovative people have the freedom to find creative solutions to difficult problems. Our open corporate culture and communicative environment help ensure that our work makes a difference.

 

Your tasks will include:

  • Provide excellent and efficient customer support on SprintRay products and services.
  • Process purchase and sales orders for external customers and internal stakeholders.
  • Collect all relevant information from customers, according to the company`s SOP, and record them.
  • Acknowledge and resolve customer complaints and escalate to proper stakeholders.
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
  • Understand SprintRay products and services and provide recommendations to customers where necessary.
  • Manage tickets and ensure customers receive responses in a timely manner.
  • Ensure customer satisfaction and provide professional customer service.
  • Engage in daily/weekly/monthly training and assessments, in order to keep up to date on new and existing products and services.

 

Key Qualifications

  • 1+ years experience in a customer/technical support role
  • Familiarity with CRM and ERP software
  • Good empathy and listening skills
  • Excellent verbal and written communication skills
  • Experience with 3D Printing or Dental workflow is a plus
  • Basic computer skills
  • Bilingual language skills English and German or other EU languages are a plus.
  • Bachelor’s Degree or Certificate is a plus
  • Time management skills
  • Attention to detail

 

What we offer you:

  •  A varied and challenging role in which you can help shape and implement your own ideas
  • Working in a dedicated team with open communication in a motivating work environment in a growing technology company
  • Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a gym, restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
  • Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
  • Flexible working hours
  • 30 days vacation and birthday off
  • Adequate performance-related remuneration
  • Opportunities for further training and qualification
  • Free snacks and drinks
  • Extensive training and colleagues who are available to answer questions

 

The SprintRay team is growing rapidly. Working in an internationally positioned, successful startup, you will be involved in a variety of challenging, interesting projects with development potential.

If you are a tireless problem solver who wants to shape the future of dental 3D printing, join SprintRay!

Together we can revolutionize dentistry and support future generations of doctors, dental technicians and medical device manufacturers around the world.

We look forward to receiving your detailed application including salary expectations and start date.

 

About SprintRay:

SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay! Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.

 

To All Recruitment Agencies:

Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly.

 

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