Corporate Receptionist (Hybrid Opportunity)

Job Title: Receptionist 

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.  

Job Overview: 

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. 

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 

Typical Working Hours: 8:00AM-5:00PM

Hybrid set-up: Work From Home (Mondays & Fridays), In Office (Tuesdays, Wednesdays, & Thursdays)

Main Functions: 

• Punctuality & Appearance: Arrive on time and adhere to the company’s dress code standards.
• Phone & Front Desk Management: Answer, screen, and direct incoming calls appropriately. Take accurate messages when needed, including relevant details. Greet and assist all clients and visitors in a courteous and professional manner.
• Visitor & Building Access: Manage visitor check-ins using the designated building security system. Submit facility-related work requests (e.g., restocking, cleaning, maintenance) through the appropriate channels.
• Maintenance Coordination: Communicate with service providers regarding building maintenance issues (e.g., lighting, cleaning). Schedule or request service visits as needed.
• Meeting Room Scheduling: Manage bookings for conference and boardrooms using the company’s scheduling system.
• Supply Inventory & Ordering: Monitor office supply levels and place orders on a regular basis. Maintain appropriate stock of essential items and process purchase approvals as required.
• Kitchen & Common Area Maintenance: Replenish kitchen supplies and ensure shared spaces, including the refrigerator and lunchroom, remain clean and organized.
• Vendor Communication: Coordinate with vendors for recurring or special supply needs. Process and manage invoices, ensuring appropriate documentation and approvals.
• Mail & Delivery Handling: Receive, sort, and distribute incoming mail and deliveries. Prepare outgoing packages using various carriers and shipping platforms.
• Records & File Requests: Use internal systems to request, track, and manage company records and storage files.
• Meeting Preparation: Assist in assembling materials for internal and board meetings, including printing, copying, and organizing documents.
• Administrative Support: Provide general administrative assistance to staff, including scanning, photocopying, and clerical tasks.

Qualifications and Education Requirements: 

• High School Diploma (or equivalent) required.  
• 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience. 
• Ability to work assigned work hours determined by the manager.  
• Excellent organizational and time management skills. 
• Analytical abilities and aptitude in problem-solving. 
• Superb written and verbal English communication skills. 
• A strong task-driven personality driven by customer satisfaction. 
• Ability to multi-task and prioritize tasks, assignments, and customer needs. 
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude. 
• Adhere to all policies and procedures required. 

 Physical Demands: 

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. 
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). 
• Ability to lift or move 40 lbs. or greater frequently. 

Travel: Work From Home (Mondays & Fridays), In Office (Tuesdays, Wednesdays, & Thursdays)

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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