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Hospitality Associate

New York, New York, United States

Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

As a Hospitality Associate, you are the first impression and the lasting memory. You deliver thoughtful, people-first service that enhances our client's workplace culture. From greeting guests and coordinating meetings to managing event logistics and supporting VIP services, you create moments that matter in the workplace.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Typical Working Days: Monday to Friday, 8:00AM to 5:00PM

What You Will Be Doing:

  • Greet employees, guests, and clients with warmth and professionalism
  • Support front-of-house operations including reception, visitor check-in, and wayfinding the coffee station
  • Ability to Brew and serve special coffees and tea.
  • Provide white-glove meeting support—room setup, catering coordination, technology readiness
  • Assist with on-site events, employee engagement activities, and hospitality activations
  • Maintain high standards in appearance and cleanliness of common areas and meeting spaces
  • Partner with Barista, Facilities, and Office Services teams to deliver seamless support
  • Proactively identify service opportunities and resolve issues before they arise
  • Own and update communication boards, daily huddles, and office messaging platforms

What You Will Bring:

  • A passion for service and a people-first mindset
  • Adaptability and Conflict Resolution Skills
  • 1–2 years of experience in hospitality, office services, or customer experience
  • Barista experience Coffee and Tea
  • Polished, professional presence and communication skills
  • A natural ability to multitask and stay organized in a dynamic setting
  • Tech-savvy with familiarity in tools like Outlook, Teams, Excel and service request platforms
  • Positive energy and a can-do attitude—you're a team player, always

Physical Demands: 

  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. 
  • Manual dexterity is required for operating office machinery (phone, computer, copy machines, binding equipment, etc.). 
  • Ability to lift or move 40 lbs. or greater frequently. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
  • Must be able to utilize computer monitor and keyboard. 

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Range

$17.50 - $18 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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