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Lobby Ambassador

Durham, North Carolina, United States

Reports To: The Lobby Ambassador will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview:

The Lobby Ambassador serves as the first and last point of contact for employees, clients, and visitors—creating a professional, courteous, and welcoming environment. This role combines hospitality, front-desk operations, and administrative support while maintaining awareness of security, risk management, and overall workplace experience. The ideal candidate demonstrates poise, discretion, and a proactive attitude, ensuring the lobby area reflects the company’s values of professionalism and excellence.

Responsibilities:

Front Desk and Guest Services

  • Greet and assist employees, clients, and visitors, ensuring a professional first impression.
  • Manage visitor registration, issue badges, and notify hosts of arrivals.
  • Answer and route calls, handle inquiries, and support guest needs promptly.
  • Maintain a clean, organized, and secure reception area.
  • Support meeting logistics, event signage, and adherence to safety and security procedures.

Administrative and Workplace Support

  • Provide administrative and clerical support using Microsoft Office Suite for data entry, reporting, and correspondence.
  • Submit and track maintenance or janitorial requests through the case management system.
  • Manage mail, packages, and deliveries with accuracy and timeliness.
  • Maintain logs, records, and signage for office communications and events.
  • Collaborate with cross-functional teams and participate in cross-training as needed.

Additional Expectations:

  • Maintain flexibility to meet evolving business demands in a high-volume environment.
  • Adhere to company policies, procedures, and safety guidelines at all times.
  • Demonstrate professionalism, integrity, and a commitment to excellence in all interactions.

Qualifications:

  • High school diploma or equivalent; additional administrative or customer service training preferred.
  • 2–5 years of experience in reception, front office, or customer service roles in a corporate setting.
  • Strong communication and interpersonal skills with a professional demeanor.
  • Proficiency in Microsoft Office Suite and Outlook.
  • Excellent multitasking, time management, and organizational abilities.
  • Reliable, punctual, and able to work independently or within a team.
  • Ability to lift up to 40 lbs. and sit or stand for extended periods, with or without accommodation.

Travel: None or Negligible 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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