Facilities Specialist

Job Title: Facilities Specialist

Reports To: The Facilities Specialist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Facilities Specialist is responsible for ensuring the efficient operation, safety, and maintenance of the workplace. This role encompasses oversight of building systems, routine inspections, and preventive maintenance in partnership with the union engineer, as well as the execution of light electrical, plumbing, and locksmith tasks. 

Duties and responsibilities include:

Start the day early by opening all floors and ensuring everything is in order. If issues arise, take immediate action, either resolve them internally or call vendors on-site promptly.

•  START DAY EARLY OPEN ALL THE FLOORS AND MAKE SURE THAT EVERYTHING IS IN ORDER. IF ANYTHING IS NOT IN ORDER, NEED TO TAKE ACTION … EITHER RESOLVE THE ISSUE INTERNALLY OR GET VENDORS ON-SITE AS SOON AS POSSIBLE TO RESOLVE THE ISSUE.

• COMPLETE MORNING FACILITIES CHECKLIST THAT IS SENT TO NATIXIS MANAGERS. (CHECK ALL PANTRY EQUIPMENT TO MAKE SURE THEY ARE WORKING PROPERLY) 

• IN CHARGE OF NATIXIS CCTV SYSTEM (DAILY CHECKS, WEEKLY RECORDING CHECKS) IN CASE OF ANY SITUATION, NEED TO REVIEW FOOTAGE AND PROVIDE FEEDBACK OF MY FINDINGS.

• MAKE TEMPERATURE ADJUSTMENTS ON DEMAND, IF THERE IS AN ISSUE THAT CAN’T BE RESOLVED USING THE BMS (BUILDING MANAGEMENT SYSTEM) WILL NEED TO GET BUILDING ENGINEERING DEPT., CONTROLS VENDOR OR MECHANICAL VENDOR INVOLVED TO RESOLVE ISSUE.

• LIGHT ELECTRICAL WORK (REPLACE BULB, OUTLETS, SWITCHES, ETC.ETC.)

• LIGHT PLUMBING WORK (REPLACE PANTRIES WATER FILTERS, UNCLOGGED TOILETS, IF POSSIBLE, MAINTAIN URINALS, TOILETS, SINK FAUCETS AND AUTOMATIC SOAP DISPENSERS FULLY FUNTIONAL)

• FIRE GUARD WHEN IS NECESSARY.

• WORK TOGETHER WITH UNION ENGINEER TO COMPLETE ALL PREVENTIVE MAINTENANCE FOR ALL NATIXIS CRITICAL EQUIPMENT IN A DAILY, MONTHLY AND QUARTERLY BASIS. WHEN THERE IS AN EMERGENCY, THIS REQUIRES FULLY UNDERSTANDING ON HOW THIS CRITICAL EQUIPMENT WORKS (EMERGENCY GENERATOR, UNINTERRUPTED POWER SUPPLY MODULES, TRANSFER SWITCHES, LIGHTING INVERTERS, PRE-ACTION AND FOAM SUPPRESSION SYSTEMS, FAN COIL UNITS AND COMERCIAL AIR CONDITIONERS AND PRIME HVAC AND PRE-ACTION DRAINS TO AVOID BAD ODOR)

• MANAGE DAYTIME CLEANING CREW.

• COMPLETE ENGINERRING ROUNDS WHEN ENGINEER IS OUT, THIS REQUIRES TO FULLY UNDERSTAND HOW THESE EQUIPMENT WORKS TO BE ABLE TO OBTAIN THE READINGS NECESSARRY TO COMPLETE ENGENERRING DAILY CHECKLIST.

• IN CHARGE WHEN NEEDED TO OBTAIN PRICING FOR NATIXIS PROJECTS SUCH AS MAJOR REPAIRS, PLUMBING, ELECTRICAL, CONSTRUCTION.

• OBTAIN PRICING FOR BULBS, KITCHEN APPLIANCES AND BATHROOM EQUIPMENT WHEN EQUIPMENT OR SUPPLIES ARE NEEDED.

• PROVIDE MAILROOM SUPPORT NEEDED.

• IN CHARGE OF INSTALL OR REMOVE FURNITURE AS NEEDED

• INSTALLATION OF WHITEBOARD FILMS THRUGHOUT THE FIRM.

• SUPERVISE VENDORS WHILE THEY ARE ON-SITE TO ENSURE THAT THE JOB IS BEEN COMPLETED CORRECTLY.

• WORK HAND TO HAND WITH NATIXIS HEAD OF FACILITIES IN ANY KIND OF SMALL OR BIG PROJECT NEEDED BY NATIXIS.

• HANG TV’S ON THE WALLS WHEN NEEDED.

• INSPECT FIRE EXTINGUSHERS ON A MONTHLY BASIS.

• IN CHARGE OF PROVIDING INFORMATION TO USERS, VENDORS AND SUPPLIERS OF NATIXIS AND BUILDING POLICIES SUCH AS CERTIFICATE OF INSURANCE, BUILDING OPERATION HOURS AND REGULATIONS.

• RESPONSIBLE TO RESPOND TO ANY EMERGENCY CALL 24/7; #2 ON THE EMERGENCY ESCALATION LIST FOR VERTIV(MONITORING COMPANY) THAT MONITORS ALL CRITICAL EQUIPMENT ON-SITE THIS REQUIRES ACTION INCLUDING BEING ON-SITE WHEN IS NECESSARY.

• LIGHT LOCKSMITH WORK (OPEN OFFICES, DOOR HANDLE REPAIRS AND PLACE ORDERS TO OBTAIN NEW KEYS

Competencies:

• Results-oriented.
• Driven by client satisfaction.
• Strong integrity, solid business ethics.
• Excellent presentation and interpersonal skills.
• Excellent English written and oral communication skills.
• Expert in customer service skills, professional attitude and appearance.
• Good organizational skills.
• Ability to maintain confidentiality.
• Attention to detail.
• Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.
• Able to convey information and ideas through speech in ways that others will understand.
• Able to listen to and understand information and ideas presented through spoken words and sentences.
• Able to speak clearly so listeners understand, identify and understand the speech of another person.
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
• Flexibility in dealing with simultaneous projects.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required. Higher level degree preferred in: Facility Management, Business Administration, Information Management, Construction Management, Engineering, or similar.
• 2+ years of facilities or maintenance required.
• Previous management, supervisor, or lead experience.
• Ability to build business relationships and interact effectively with C level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Industry related experience a plus.
• Driven by client satisfaction, with proven track record of diplomacy and ownership.
• Strong integrity, solid business ethics.
• Strong team approach to account management.
• Creative strategic thinking and performance.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: None.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.