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Client Services Associate

New York, New York, United States

Job Title: Client Services Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Job Overview

The Client Services Associate delivers high-quality operational and hospitality support within the onsite Business Service Center. This role primarily functions as an Internal Messenger, supporting mailroom and office services operations, with additional responsibilities as a Concierge when coverage is required.

The associate is expected to maintain a professional, service-oriented presence at all times, providing prompt, courteous, and efficient support to clients, tenants, vendors, and internal employees.

Primary Responsibilities: Internal Messenger

  • Receive and release packages using the iOffice system, ensuring accurate chain-of-custody tracking

  • Deliver packages and materials to designated client spaces in a timely manner

  • Maintain daily activity logs and documentation

  • Send and respond to emails and answer incoming phone calls professionally

  • Provide general customer service support to employees and tenants

  • Escort vendors, including catering providers, to appropriate locations

  • Sort and distribute newspapers and other internal publications

  • Support office services and Business Service Center operations as needed

  • Ability to lift and carry packages up to 40 lbs.

Secondary Responsibilities: Concierge (As Needed)

  • Provide coverage during breaks, PTO, or periods of high activity

  • Deliver white-glove customer service and hospitality support

  • Greet and check in guests using Cove or similar visitor management systems

  • Answer phones and manage email communications professionally

  • Direct guests to appropriate floors, offices, or meeting spaces

  • Assist tenants and clients with large group arrivals or events

  • Maintain a polished, professional presence while standing for extended periods

Customer Service & Professional Standards

  • Provide consistent, high-level customer service to all clients, tenants, and employees

  • Maintain professionalism and composure in all interactions

  • Build positive working relationships with internal teams and external partners

  • Proactively seek additional tasks during downtime

Physical Requirements

  • Ability to lift, carry, or move packages up to 40 lbs.

  • Ability to stand, walk, and move throughout the facility for extended periods

  • Manual dexterity required for operating office equipment and handling materials

Additional Information

This job description outlines the primary functions of the role but is not intended to be all-inclusive. Duties and responsibilities may change at any time based on operational needs, with or without notice.

Pay Range

$17 - $17 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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