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Office Services and Copy Associate

White Plains, New York, United States

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 9:00 AM – 6:00 PM

Make an Impact Behind the Scenes

As a Client Services & Print Associate, you play a key role in maintaining a professional, organized workplace that supports employees, clients, and visitors. You manage essential services such as print production, mail distribution, and shared office resources, ensuring operations run efficiently and teams remain productive throughout the workday.

Why This Role Matters

Reliable workplace services are critical in a fast-paced professional environment. The Client Services & Print Associate ensures that print production, mail handling, and office logistics are executed with accuracy, efficiency, and attention to detail, directly supporting team productivity and maintaining the high standard of service and professionalism expected across the organization.

What You'll Do

Print and Production Excellence

  • Operate advanced copy, print, and scanning equipment to fulfill high-volume document requests.
  • Perform finishing services including binding, cutting, padding, and lamination.
  • Ensure quality control and accuracy on all print and scan output.
  • Manage both digital and hard-copy document workflows.

Equipment and Operations Support

  • Perform routine equipment maintenance including paper loading, toner replacement, and minor troubleshooting.
  • Monitor and maintain print and production supply levels to ensure smooth daily operations.

Mail and Office Services

  • Process outgoing USPS mail, including sorting, labeling, and postmark preparation.
  • Sort, distribute, and deliver incoming mail, packages, and documents to the appropriate departments in a timely manner.
  • Track shipments and maintain accurate mail and package delivery records.
  • Replenish office supplies and assist with meeting room and pantry setups.
  • Provide backup front-of-office coverage when required.

Service and Collaboration

  • Deliver exceptional customer service across all communications.
  • Build strong relationships with internal teams.
  • Assist with cross-training and proactively improve workflows.

What You Bring

  • Strong communication and customer service skills
  • Experience with high-volume MFD/reprographics equipment preferred
  • Ability to multitask and prioritize in a busy environment
  • Working knowledge of shipping/receiving procedures
  • Professional presence and strong organizational skills
  • Ability to work independently and solve problems efficiently

Qualifications

  • High School Diploma or equivalent required
  • 1+ year of related experience preferred
  • Comfortable operating computer-based systems and Microsoft Office

Physical Requirements

  • Ability to lift/move up to 40–60 lbs. (with wheeled carts as needed)
  • Ability to stand, walk, bend, and operate office machinery for extended periods

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$18 - $20 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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