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Director, Professional Services

Seattle

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
 
Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
 
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

 

About The Role:

As Director, Professional Services, you will be responsible for leading a SaaS-fueled Professional Services team delivering data-driven e-commerce insights and hands-on digital advertising management across several retail media networks (RMNs).

This is a hybrid role (4 days/week in office).

 

Summary:

  • Lead – Demonstrated ability to build client relationships, lead professional services project execution and drive teams to deliver results
  • Coach – Ability to manage and develop teams, establish clear priorities, and mentor team member growth
  • Operate – Demonstrated experience delivering services-related contracts, ensuring client satisfaction, achieving workflow efficiencies, and managing a P&L
  • Grow – Ability to identify whitespace opportunities within Stackline’s services offering and clients’ scopes of work, lead contract renewals and upsells, and actively participate in RFPs for new business

 

What You Will Do:

  • Build and manage a versatile team to deliver world-class e-commerce strategy and execution to drive clients’ businesses in the e-retailer space
  • Craft and deliver pay-per-click (PPC) retail search advertising plans across several RMNs
  • Proficiently analyze large datasets to identify category trends and insights to develop strategic plans that achieve client goals and initiatives
  • Design, coordinate and implement critical path schedule with internal Stackline team as well as external client team to drive new product launches, advertising plans, growth plans, etc.
  • Own and cultivate the client relationship (up to C-Level) to ensure all client needs are being met and exceeded where possible
  • Identify emerging opportunities for Stackline to launch new business initiatives for both software and services
  • Work with Sales team to assist in proposals to acquire new clients and expand existing client programs to incorporate latest organizational capabilities

 

Who We Are Looking For:

  • 8+ years of relevant client services or account management experience
  • 8+ years Microsoft Excel and data analytics experience
  • 6+ years e-commerce retail experience
  • 2+ years direct management experience of team of five or more
  • Exceptional communication skills, both written and oral, demonstrated at the C-Suite level with Fortune 500 companies
  • Demonstrated ability to stay organized while prioritizing and managing workflows

 

Bonus Points If You Have:

  • Experience working in a startup, retail, digital advertising, or e-commerce environment

 

Benefits and Perks

It’s important that each and every employee feels they are supported and can complete their life’s best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, geographical location, and performance. The pay range for this position is $160,000 - $200,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

  • Comprehensive benefit plans covering medical, dental, and vision
  • Fertility benefits
  • 401k plan plus company match
  • Company paid Life Insurance
  • 20 days of Paid Time Off annually
  • 9 Paid company holidays
  • 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
  • Summer Fridays early close at 2 pm
  • Fully stocked kitchen snacks with fresh fruit weekly
Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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