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Bilingual Customer Service Specialist

Detroit, MI

Help empower our global customers to connect to culture through their passions.

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty.  You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth.

Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you’ll not only resolve issues but also reinforce confidence in the StockX platform — turning each interaction into an opportunity to build value and encourage repeat business.

What you will do 

  • Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS.
  • Handle escalated and complex inquiries with empathy, professionalism, and accuracy.
  • Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue.
  • Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.
  • Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs.
  • Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions.
  • Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence.
  • Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace.
  • Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.
  • Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.

About you 

  • High school diploma or equivalent required.
  • 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
  • 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS.
  • Proven ability to drive customer retention, satisfaction, and repeat engagement.
  • Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions.
  • Detail-oriented and organized, with strong follow-through and a results-driven mindset.
  • Thrives in a fast-paced environment while maintaining accuracy and professionalism.
  • Confident in handling escalations, making independent decisions, and owning results.
  • Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth.
  • Flexible to work varying shifts to meet business demands.

Pursuant to the various pay transparency laws/acts, the base salary range is $19/hr - $21/hr. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

 
About StockX

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

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When you apply to a job on this site, the personal data contained in your application will be collected by StockX LLC (“Controller”), which is located at 1046 Woodward Avenue, Detroit, MI 48226, and can be contacted by emailing HR@stockx.com. Your personal data will be processed for the purposes of managing recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Such processing is permissible under the California Consumer Protection Act (CCPA) as necessary for the purposes of the legitimate interests, which are the solicitation, evaluation, and selection of applicants for employment.  Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America to help manage its recruitment and hiring process, and other third-party service providers we may engage from time to time to assist us with the recruiting and hiring process.

Your personal data will be retained as long as deemed necessary to evaluate your application for employment.  Under CCPA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You can exercise these rights by contacting DPO@StockX.com.