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Director, Support Operations

United States

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. 

Benefits & Perks 

  • Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
  • Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. 
  • Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
  • Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
  • Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. 

What You'll Do

The Director of Support Operations is responsible for leading a team that provides operational support and resources to clinicians and markets to enable superior clinical care. This role oversees key functions including Credentialing, Revenue Cycle Management (RCM), Virtual Back Office, and Central Scheduling. The position focuses on implementing, managing, and improving operational processes across live markets with emphasis on scalability, high performance, and continuous improvement. As a key member of the central operations team, this role works cross-functionally to drive key metrics and achieve critical milestones for Strive’s priority initiatives while identifying and driving continuous improvement initiatives within markets. 

Essential Functions 

Lead and manage the Central Support Operations team:

  • Set the strategic vision, organizational scope, and financial impact for the Central Support Operations team including virtual back office, central scheduling, credentialing and RCM  
  • Drive performance for central services that deliver service level agreements for the markets and deliver exceptional clinician and patient experience.  
  • Drive collaboration across the organization to identify needs and develop scalable solutions. 
  • Cultivate a customer oriented and patient first culture of positivity, teamwork and collaboration.  
  • Escalate team needs and ideas to leadership 

Credentialing: 

  • Ensure team is following policies and procedures though oversights and audits 
  • Support delegation requirements 
  • Revenue Cycle Management 
  • Ensure team is managing towards SLAs 
  • Support new vendor selection 
  • Identify areas of opportunity and efficiency 

Virtual Back Office/Central Scheduling:

  • Support team through target setting and reporting support 
  • Identify areas of opportunity and efficiency for teammates and markets 

 

Minimum Qualifications  

  • Bachelor’s degree in business or related field 
  • Minimum of 8 years’ experience leading/developing high performing back-office teams and healthcare initiatives in a multi-market and highly matrixed organization 
  • Business travel as needed 
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms 

Preferred Qualifications  

  • Master’s degree in Business or Health Care Administration 
  • Embodies Strive’s core values of “Care for Others First, Innovation, Resilience, Tenacity, and Fun”  
  • Possess analytical, critical thinking and decision-making skills.  
  • Demonstrated track record of building and mentoring highly collaborative care teams; can attract, develop, and retain A-level talent 
  • Strategic vision with the ability to execute 
  • Demonstrated leadership presence and maturity 
  • Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting 
  • Excellent written and verbal communication skills 
  • Executive-level presentation skills and ability to handle high-level client interactions 
  • C-Suite experience 

 

 Annual Salary Range: $130,000 - $163,000

 

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

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