Technical Support Engineer (Entry-Level)

About Us

Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles. 

Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

About Us

Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles. 

Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

We are seeking a motivated and detail-oriented Technical Support Engineer to join our technology-driven private equity firm. This entry-level role is ideal for someone passionate about technology and eager to build a career in software engineering or DevOps. You will serve as the first line of support, troubleshooting technical issues, assisting end-users, and ensuring the smooth operation of our IT infrastructure.

As a Technical Support Engineer, you will have the opportunity to work with a highly skilled team, gain exposure to cutting-edge technologies, and grow your technical skills in a collaborative environment.

Key Responsibilities

Technical Support:

• 12 hour daily availability (9AM - 9PM CT) to act as an initial point of contact for defect reporting across our various applications
• Diagnose and document issues promptly through digital or in-person interactions.
• Follow existing processes to escalate complex problems to senior team members when necessary.

System Maintenance:

• Assist in the installation, configuration, and maintenance of developer environments
• Perform routine maintenance tasks, such as software version incrementation, database backups, etc.
• Monitor system performance reporting tools and address anomalies if they arise

Documentation & Training:

• Conduct quality assurance testing across our various applications
• Write ad-hoc technical documentation for various technical processes, applications, APIs, and data pipelines
• Document troubleshooting and resolution procedures in the knowledge base.
• Create and update user manuals or guides for company software and hardware tools.

Collaboration & Growth:

• Work closely with the software engineering team and CTO to identify opportunities for automation and efficiency.
• Participate in software testing, debugging, and minor coding tasks to support application development.
• Stay up to date with the latest technology trends and best practices.

Ideal Qualifications

Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (or equivalent experience).

Technical Skills:

• Basic understanding of programming concepts and languages (e.g., Python, Ruby, Java, SQL, etc.).
• Knowledge of application monitoring platforms (e.g. Rollbar, Datadog, etc.)
• Familiarity with Atlassian suite of tools (e.g. Jira, Confluence, etc.)
• Exposure to cloud technologies (e.g. Heroku, Azure, AWS)

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

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