Back to jobs
New

Senior Specialist, Policy & Standards

New York

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

We are seeking a Senior Specialist, Policy & Standards to join our Enterprise Operations team. Reporting directly to the Head of External Partner Services, this role is the architect of our external partnership framework. The Senior Specialist will be responsible for codifying how third parties - including Shared Spaces, Food, Transportation, and Nursing - interact with our schools, ensuring that every external system is designed for maximum efficiency and minimum friction for our school leaders, staff, and scholars. The Senior Specialist will ensure that there are standard operating procedures, KPIs, and data collection and evaluation for every vendor to deliver a high-quality, student-centered experience that aligns with our national institutional standards.

 

The successful candidate will be able to successfully blend systems thinking, rigorous evaluation, and a disruptive mindset. The ideal candidate must evaluate legacy compliance processes and ask, “why do we do it this way” - then build something better.

This role is ideal for a results-driven professional who thrives in fast-paced environments and is motivated by the opportunity to innovate the operational foundation for our network of schools across New York City, and ultimately, Florida.

 

Key Responsibilities

  • Design and document comprehensive policies, standards, and Standard Operating Procedures (SOPs) for all external partner systems across shared space, food, transportation, and nursing

  • Establish and monitor Key Performance Indicators (KPIs) to measure the health and effectiveness of external partnerships.

  • Analyze school-level escalations to identify systemic failures or gaps in current standards.

  • Radically overhaul compliance-heavy workstreams that hinder agility.

  • Identify opportunities to automate or streamline third-party interactions to improve overall effectiveness.

  • Challenge and improve legacy vendor workflows, identifying habit-driven inefficiencies and proposing compliant, innovative alternatives that enhance service quality without increasing cost.

  • Partner on regional strategy, providing data-driven insights from the field to inform contract renewals, service-level adjustments, and expansion planning.

  • Drive data accountability through KPI monitoring, using service logs and stakeholder feedback to track vendor ROI and ensure external partners are delivering on their promises to our schools.

 

Qualifications

  • Experience: 3+ years of experience in operations, policy design, or management consulting. Experience in a high-growth environment is a plus.

  • Systems Thinker: You can zoom out to see the entire ecosystem and zoom in to fix a granular process flaw.

  • Data-Driven: You are comfortable using data to tell a story and hold partners accountable.

  • Disruptive Mindset: You are dissatisfied with the status quo and have a track record of improving “the way things have always been done”.

  • Communication: Exceptional writing skills; you can codify complex procedures into simple, easy-to-follow manuals.

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$90,000 - $100,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

Privacy Policy:

By providing your phone number, you consent to receive text message updates from Success Academy regarding your application.  Reply STOP to unsubscribe. View our Privacy Policy.

Current Success Academies Employees:

Please apply through the Internal Job Board via Greenhouse. 

You will be asked to log in through your Okta Profile.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Create a Job Alert

Interested in building your career at Success Academy Charter Schools? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Message & data rates may apply and message frequency may vary. If you select no, we will only communicate with you via email and/or phone calls. If you select yes and change your mind, you can always reply STOP to opt out.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Success Academy Charter Schools’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.