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Senior Technical Program Manager

India

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

Senior Technical Program Manager

The Senior Technical Program Manager will plan, coordinate, and execute the technology-driven programs, initiatives, and SDLC. This role will drive multiple such technical programs and be responsible for implementation and adoption of those across the entire Syndigo technology department. While this role may involve some project management, the key focus area would be the program management of overarching technology programs and initiatives, SDLC, and technology operational excellence

Job Description & Responsibilities:

  • Program planning and execution – Create, facilitate, and implement technology program charters and comprehensive project plans for those charters, identify cross-functional dependencies for execution and adoption of technology programs
  • Technology program charters – Provide program management expertise for technology program charters such as application/client migration, tech upgrades, technology audits, infrastructure upgrade/shutdown, coordinate third-party tools selection, POCs and rollouts, cloud migration, technology intranet site creation and content management, technology learning programs
  • Cross-functional collaboration – Partner with Engineering, Product, Architecture, IT/InfoSec, Support-Operations, Client Services on overarching programs involving technology; represent technology in cross-functional programs; communicate technology program updates, risks, and challenges to leadership
  • Facilitation & Coordination – Work as facilitator and coordinator across various technology groups – Engineering, QA, Architecture, Technical Support & Operations, DevOps, CloudOps, IT/Infrastructure, InfoSec
  • SDLC – Establish, implement, and improve engineering SDLC, standards, best practices, compliance/security measures; ensure efficient, consistent, and sustainable software engineering practices
  • R&D roadmap execution and delivery – Standardize ways to track software product roadmap execution, progress measurement and status tracking; define, collect, summarize software delivery metrics; help coordinate change management decision-making, risk identification and mitigation
  • Technology Operational Excellence – Standardize/streamline software development processes and best practices, help improve engineering experience and productivity; identify ways to improve quality and efficiency; coordinate and drive cross-functional meetings, ensure meetings effectiveness
  • Jira and Confluence administration – Setup and administer Jira projects, workflows, and Confluence sites; define, govern, and enforce Jira/Confluence security and permissions standards
  • Technology audits – Help with software engineering aspects involved in various technology audits, coordinate within software engineering groups for related deliverables, work with InfoSec and other teams for successful audits
  • Work with global teams – Ability to work with global teams across multiple countries and time zones; be able to provide overlap with US working hours at least till 10 AM US Central

Skills & Experience:

  •  Must have 8–10 years of experience in the IT industry, with a minimum of 5 years managing large programs such as IT technical audits, customer migrations to new platforms, etc.
  • Experience with program management, project management, progress status reporting, presentations, proposals to leadership
  • Experience with Agile, Kanban and other software development methodologies
  • Ability to independently lead mid to large size technology programs
  • Experience with software delivery aspects – planning, execution, and delivery of SaaS-based software applications
  • Experience with Jira, Confluence, SharePoint
  • Excellent cross-functional collaboration and partnership skills
  • Excellent verbal, written communication, and presentation skills
  • Excellent time management, analytical and problem-solving skills
  • Experience with Developer Experience tool such as Jellyfish, DX, LinearB is a plus
  • Experience working with global teams spread across multiple countries/time zones
  • 5+ years of experience in managing technology programs, an additional 5 years of experience with project management
  • Bachelor’s degree in engineering preferred

Work Location: Bangalore

 

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! 

All are welcome here and we invite you to join our team if you are ready to help us continue that growth! 

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