Senior Instructional Designer

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

Position Overview

The Senior Instructional Designer serves as a senior-level learning strategist and internal consultant within the Learning & Development function. This role is responsible for leading the full lifecycle of complex training initiatives, from initial needs analysis and learning strategy through design, development, delivery support, and evaluation. The Senior Instructional Designer operates as a strategic partner to business leaders and cross-functional teams, diagnosing performance gaps, determining appropriate learning solutions, and building organizational capability through well-designed, evidence-based training programs.

Accountabilities & Responsibilities

Needs Analysis & Learning Strategy
• Lead discovery for assigned initiatives, including stakeholder interviews, audience analysis, job task analysis, and current-state workflow mapping to accurately diagnose performance gaps before designing solutions.
• Develop comprehensive learning strategies that define scope, modality, sequencing, timeline, and evaluation approach for complex, multi-audience training programs.
• Distinguish training needs from process, systems, or management gaps; make evidence-based recommendations and consult with business partners on non-training solutions when appropriate.
• Present learning strategy recommendations to senior leaders and project sponsors, incorporating feedback and managing scope with discipline.

Instructional Design & Development
• Design and develop high-quality, learner-centered training materials across modalities including eLearning, instructor-led training, virtual delivery, job aids, performance support tools, and blended learning solutions.
• Apply adult learning principles, evidence-based instructional design models, including evaluating whether a training solution is the right response to the identified performance gap.
• Develop clear, measurable learning objectives tied to defined performance outcomes for each audience.
• Establish and manage curriculum development timelines; communicate proactively when scope, capacity, or dependencies create risk to delivery.
• Conduct quality reviews of instructional materials for design soundness, accuracy, and learner experience.

Stakeholder & SME Consulting
• Build trusted working relationships with operational leaders, subject matter experts, and project teams.
• Lead working sessions with SMEs to gather, organize, and validate complex technical content.
• Negotiate project scope, timelines, and resource requirements with business partners.

Train-the-Trainer & Facilitation Capability
• Design and execute train-the-trainer programs that build facilitation capability in subject matter experts, change champions, and team leads.
• Coach and support internal facilitators on instructional delivery best practices, adult learning principles, and effective use of training materials.

Project Leadership & Coordination
• Own assigned training workstreams end to end, including scoping, planning, execution, and stakeholder communication.
• Coordinate with L&D instructional designers and developers to delegate and manage content production on larger initiatives.
• Maintain project documentation including project briefs, design documents, and lessons-learned summaries to support team continuity and methodology development.
• Contribute to L&D intake processes, project management standards, and team-wide design methodologies.

Evaluation & Continuous Improvement
• Build evaluation frameworks for assigned programs, measuring learning effectiveness.
• Analyze evaluation data and apply findings to improve programs and inform future design decisions.

Education & Experience

Required
• Bachelor's degree in Instructional Design, Learning & Development, Organizational Development, Education, or a related field, or equivalent relevant experience.
• 7+ years of progressive instructional design experience with demonstrated ownership of end-to-end learning solutions.
• Portfolio demonstrating needs analysis, learning strategy development, and multi-audience program design, not only content development or eLearning production.
• Experience working as an embedded learning partner on business transformation, systems implementation, or process redesign initiatives.
• Proficiency with eLearning authoring tools (Articulate Storyline and Rise or equivalent) and LMS administration.

Preferred
• Advanced degree in Instructional Design, Organizational Development, or a related field.
• Experience in healthcare, medical device, or a similarly regulated or complex industry.
• Experience assessing the root cause of performance gaps and recommending solutions beyond training when appropriate.
• Familiarity with performance consulting frameworks or change management principles.
• Experience working in or designing training for Salesforce-based workflows, particularly in sales, order management, or operations contexts.

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