Senior Content Producer (E-Learning)

takealot.com, a leading South African online retailer, is looking for a highly talented Senior Content Producer (E-Learning) to join our team in Cape Town. You will have responsibility for the creation, design and maintenance of communication content targeted at Takealot’s third party merchants. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Purpose of the role: 

• Creation of relevant communications, online learning content and scalable tools/mediums, to ensure that they are equipped with the knowledge they need to successfully manage their Takealot account.
• You will report directly to the Product Manager
• You will collaborate closely with a number of stakeholders, including Product Managers and UX Designers, as well as stakeholders across the business

Your responsibilities include:

To fulfill this responsibility, you need to be able to: 

• Develop and own a strategy/framework for successful merchant Onboarding, with input from relevant stakeholders – the communication mediums/systems, communication style/tone, frequency, etc. that will be used
• Ensure the successful implementation of this strategy/framework, by gaining a deep understanding of the commercial merchant experience linked to the relevant content/communication subject matter
• Ensure we are measuring the effectiveness of our merchant Onboarding strategy via the tracking of relevant metrics
• Develop content/communications via a number of formats (e.g. email, recorded videos, onsite communication, webinars, presentations, etc.)
• Conceptualise, create and maintain all merchant training, education & communication content, including, amongst other things, communication/content relevant to: the release/development of new features in the Merchant Portal, mass communications to merchants via channels such as email, sms, etc. and Takealot operational processes and requirements
• Research and keep the team abreast of competitor/peer trends and best practices with regards to user/customer content/communications

Qualifications and Experience:

• Bachelor’s Degree or equivalent qualification in communications, copywriting, English language or related degree
• A minimum of 3+ years working in copywriting / content production and/or related digital communications

Skills, knowledge & abilities: 

• A grounding in communication principles
• An ability to translate a communication brief into effective copy across multiple touchpoints in a way that resonates with merchants
• Highly organised and efficient, with an ability to work towards and meet tight deadlines
• Creative mindset – you must have the ability to work across different media and quickly grasp new communication tools
• Top of the class English written communication and creative copywriting skills
• Solutions-oriented - you will need a can-do attitude and high energy
• Versatile and with the appetite to learn by doing
• Knowledge and experience of working with email and video communication tools (advantageous)
• Experience in creating content for tech Product development (advantageous)

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot Group is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.