Vice President, Corporate Controller

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The Vice President Corporate  Controller will be a key leader of the finance team, reporting to the CFO. This individual will own the global accounting function and scale it with the company. You will be the key driver and enabler in the development of people, processes, and technology, ensuring data is readily available for management decision-making, legal compliance, management, and external reporting. The ideal candidate will have extensive experience in a fast-growth corporate environment, have built organizations to scale for rapid growth, and have a history of experience that includes time in public environments and public accounting. The Vice President will be responsible for global accounting operations, including revenue accounting, accounts receivable, accounts payable and payroll, tax, stock administration, GAAP compliance, technical accounting/SEC reporting, management of external audits, internal controls, and equity accounting. Additionally, this individual will leverage AI and automation to optimize accounting operations, streamline workflows, and enhance decision-making capabilities.

Duties and Responsibilities:

• Provide accounting team leadership and career development.
• Establish strong business partnerships with cross-functional teams and be seen as the company’s technical expert in accounting matters.
• Manage all monthly, quarterly, and year-end close activities and the preparation of consolidated financial statements in accordance with GAAP.
• Oversee annual audit processes, quarterly reviews, and preparation of audited financials.
• Ensure financial systems are optimized using AI-driven automation to capture and produce timely and accurate information to support the company’s growth and IPO readiness.
• Identify and lead opportunities to integrate AI and automation into accounting operations (e.g., leveraging tools such as FloQast, MineralTree, Celigo, BlackLine, and AI-driven predictive analytics for forecasting and reconciliation).
• Work closely with the head of FP&A to ensure understanding of variances to budget and enhance financial forecasting through AI-powered insights.
• Lead and develop accounting processes, billing systems, and controls for expansion into new markets/products.
• Develop and implement financial policies and procedures, with a focus on AI-driven efficiency improvements.
• Create and deliver financial communication materials for the  Audit Committee.
• Ensure global accounting activities and reporting align with legal, regulatory, and company procedures.
• Support key company initiatives involving accounting matters, including strategic transactions and M&A activity, with a focus on AI-assisted due diligence and integration.
• Drive enhancements in ERP/NetSuite and billing and order management systems using AI-based automation tools.
• Manage employee equity program administration and stock-based compensation accounting.
• Manage tax department. 

Qualifications:

• 12+ years of relevant experience required, including 5+ years in an accounting leadership capacity at a public company.
• SaaS experience and advanced revenue recognition and stock compensation knowledge strongly preferred.
• Experience leading a company through an IPO process as a Corporate Controller or VP of Accounting is a plus.
• Public accounting experience with a Big 4 or large regional accounting firm.
• CPA required.
• Deep technical GAAP expertise, with experience in the technology industry and M&A.
• Proven track record of building scalable accounting functions with a process orientation.
• Strong understanding of AI-driven automation in accounting and finance functions.
• Demonstrated ability to work cross-functionally to accomplish complex projects.
• Strong written and verbal communication skills—someone who is effective at tailoring communication to their audience, comfortable with public speaking, and listens to understand.
• Ability to lead, motivate, and develop a team of accounting professionals to enhance processes, develop technical capabilities, and integrate AI-driven solutions.
• Ability to build and sustain excellent relationships at multiple levels internally and with partners. High emotional intelligence and an ability to challenge in a nuanced way are critical.
• Uncompromising integrity and transparency in dealing with employees, the board of directors, external auditors, customers, prospects, and investors.
• Experience managing employee equity programs, ERP systems (NetSuite), HRIS (Workday), and CRM/Salesforce required.
• SEC reporting experience required.
• Deep expertise in leveraging AI for accounting automation, predictive analytics, and risk assessment tools to drive strategic decision-making.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.