Associate Partner Manager

Are you a motivated graduate looking to kickstart your career in the fast-paced world of AI and SaaS? Talkdesk is looking for two ambitious Junior Partner Business Managers to join our team.

This isn't your average entry-level role. You will be enrolled in a structured development program designed to transform you into a channel expert. You'll learn the "ins and outs" of the partner ecosystem, discovering how to build relationships with Technology Service Distributors (TSDs) and Resellers to drive the future of Customer Experience Automation (CXA).

What You'll Learn & Do

Under the mentorship of our senior Regional Channel Managers, you will play a key role in expanding Talkdesk's footprint across the UK. Your journey will include:

• Relationship Management: Learn how to build and maintain strong connections with Resellers and TSD advisors.
• Strategic Enablement: Help create and deliver impactful presentations and demos to ensure our partners are experts in Talkdesk solutions.
• Pipeline Growth: Assist in identifying high-value opportunities and executing joint go-to-market strategies to drive revenue.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, and Product teams to align our partner strategies with global business goals.
• Market Presence: Represent Talkdesk at industry events and conferences, gaining visibility in the cloud ecosystem.
• Partner Recruitment: Support the identification and onboarding of new partners, helping to build the business case for mutual growth.

Who You Are

We are looking for "high-potential" individuals who are ready to learn, adapt, and grow.

• Recent Graduate: You have recently completed your degree and are eager to enter the tech industry.
• Driven & Motivated: You have a "self-starter" mindset and a strong desire to hit targets and succeed.
• Confident Communicator: You possess excellent presentation skills and can articulate complex ideas clearly.
• Highly Organized: You can manage multiple tasks effectively and take true ownership of your projects.
• Strategic Thinker: You have a creative, problem-solving mindset and aren't afraid to suggest new ideas.
• Adaptable: You thrive in fast-paced, high-growth environments.
• Location: You must live in the UK, with a preference for those based in or near London or Manchester. Willingness to travel is required.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.