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Director, Marketplace Operations

New York, New York, United States; San Francisco, California, United States

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

  • Taskrabbit is a remote-first company with employees distributed across the US and EU
  • 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
  • DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
  • DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!.

This role is hybrid with 2 days per week required in either our San Francisco or New York City office.

About the Role

We are seeking a highly strategic and operationally-minded (Senior) Director of Marketplace Operations to lead the evolution of our marketplace engine. In this role, you’ll set the vision and direction for how our marketplace functions—from pricing and quality to fulfillment and performance management—and ensure it operates at scale with precision, efficiency, and customer impact.

You will directly manage three cross-functional teams: Revenue Optimization, Fulfillment, and Business Intelligence, each responsible for driving key marketplace levers. You’ll own a suite of metrics that define the health and performance of the marketplace and will design and launch scaled programs to move them.

This role is intended to be both analytical and operational. You’ll need to understand the nuances of supply-demand dynamics, build frameworks for decision-making, dive deep into data, and partner with product, marketing, regional ops, and leadership to execute end-to-end.

You will report to our Chief Commercial Officer and work closely with Tasker Operations, Regional General Managers, Marketing, Partnerships, and our Product & Data teams.

What You’ll Do

Marketplace Strategy & Execution

  • Define and drive the vision and operational strategy for how our managed marketplace runs—from pricing and availability to service quality and fulfillment standards.
  • Establish and own key marketplace health metrics, including supply-demand balance, pricing efficiency, cancellation rates, NPS, fill rates, and more.
  • Design, test, and scale programs that address systemic marketplace challenges (e.g., price elasticity, cancellations, quality improvement).
  • Set and manage quarterly OKRs for marketplace operations and deliver measurable business impact.

Revenue Optimization

  • Lead strategy around pricing, fees, incentives, and promotional programs that maximize marketplace health and profitability.
  • Continuously test and iterate on monetization strategies to ensure sustainable growth across categories and geographies.
  • Partner closely with Product and BI to analyze performance and implement pricing models that balance user growth and margin.
  • Work with regional teams to operationalize supply health models focused on ensuring we’re onboarding a healthy supply of Taskers while managing towards utilization and earnings targets.

Fulfillment & Operational Efficiency

  • Build and scale fulfillment programs that match customers with the right Taskers quickly and reliably.
  • Manage our scale work-force focused on manual fulfillment activities
  • Work on automation and scaling manual tasks through program automation and in collaboration with Product teams
  • Drive initiatives that improve on-time completion, reduce no-shows and cancellations, and enhance overall reliability of the platform.

Business Intelligence & Data Strategy

  • Lead the BI team in creating robust dashboards, reporting frameworks, and analytical models that inform strategic and day-to-day decisions.
  • Champion data fluency across the org by democratizing access to insights and helping teams act on them.
  • Work with Commercial functions to help generate insights + improve ways of working using data

Cross-Functional Leadership

  • Act as the central connector between C-level leadership and functional stakeholders across Product, Marketing, Tasker Operations, Partnerships, and Regional Ops.
  • Advocate for marketplace priorities in product roadmap discussions and go-to-market planning.
  • Influence company-wide strategy through a deep understanding of marketplace mechanics and customer needs.

Who You Are

  • 10+ years of experience in marketplace operations, revenue management, product operations, or a related function.
    5+ years in leadership roles, managing cross-functional teams with P&L or operational metric ownership.
  • Strong analytical background; familiarity with data platforms, SQL, experimentation, and marketplace algorithms.
  • Proven success scaling complex operational programs that drive marketplace growth or efficiency.
  • Deep understanding of two-sided marketplace dynamics and home services (or adjacent industries) a plus.
  • Clear communicator with strong executive presence, capable of influencing across all levels of the organization.
  • Highly collaborative, curious, and motivated by impact and customer outcomes.

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is $155,000 - $210,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

  • Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
  • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
  • The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. 

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. 

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

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