Back to jobs
New

Director, Knowledge and Enablement

United States - Remote

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

The Director of Knowledge and Enablement will oversee our knowledge center and enablement for our internal Customer Success employees and Tebra customers. A part of the CS operations team, this digital-first individual will lead and develop a group of trainers, instructional designers and content writers to create an energized environment of learning and knowledge management. Your goal is to gather and disseminate knowledge through our customer portal, be a champion for our customers' learning and ensure Tebra employees are skilled and successful at their jobs. This role requires deeply understanding our product, employee and customer experience to create strategies to drive continuous learning at scale. The knowledge and training provided by your team will drive improvements in customer satisfaction (CSAT), employee satisfaction (eNPS) and ultimately Net Revenue Retention (NRR). 

Your Area of Focus

  • Develop and execute a strategic vision for the Knowledge and Enablement function, aligned with the company’s overall goals and objectives.
  • Establish a cadence for keeping materials up to date as the company and industry changes.
  • Set up systems, reporting, and feedback channels to measure the effectiveness of training, and consistently implement strategies to improve results.
  • Serve as a true partner and trusted knowledge point of contact to the customer success organization. 
  • Develop and implement a consistent, scalable, and high-quality training framework that ensures effective onboarding of employees, role-specific training for new product feature releases, and equip them with the skills needed for success.
  • Ensure that employee’s workflows and tooling facilitate seamless learning and continuous education, measured by training adoption and retention.
  • Work cross-functionally with customer success, sales enablement, human resources and product teams to plan for upcoming hiring classes, upcoming releases, and align on key training priorities. 
  • Orchestrate the editing and creation of content to help educate customers on our core product and deliver ongoing learning in partnership with CS and Marketing.
  • Create custom and tailored training options for customers as a premium service, and work alongside marketing, sales, and customer success to effectively position and sell these offerings to the right target audience. 
  • Lead the growth and evolution of our Knowledge Centered Service (KCS) strategy, driving a knowledge service model fueled by dynamic and robust content.
  • Partner with the rest of the CS Ops team to select, administer, and drive adoption of our training technologies, such as our LMS, Help Center, and Internal Knowledge Base.

Your Professional Qualifications

  • 10+ years of leadership experience in Learning and Enablement, Knowledge Management and/or Customer Success, Operations.
  • A creative and innovative thinker who has a proactive approach to problem-solving and is resourceful and results driven.
  • Skilled at supporting teams through transformation, growing team talent, as well as a track record of performance outcomes.
  • Strong leadership skills, and the ability to collaboratively build a strategy, execute cross-functionally and the ability to influence and engage stakeholders at all levels.
  • Is excited about the idea of developing and advancing the maturity of a team’s processes, identifying areas of opportunity, and implementing plans to hit targets.
  • Proven experience in leading the development of innovative, effective learning solutions.
  • Is comfortable working with ambiguity while remaining results-driven.
  • Possesses business experience in SaaS; experience in healthcare or SEO desirable
  • KCS certification not a requirement but wins you bonus points
  • Occasional domestic and international travel may be required for internal team or leadership meetings.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

 

#LI-SS1 #LI-Remote #BI-Remote

Remote Pay Range

$120,000 - $130,000 USD

Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/

If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

This is sometimes called “sponsorship” for an employment-based visa status.

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tebra’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.