Application Support Engineer I

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description: We're looking for an enthusiastic candidate who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. 

Key Roles and  Responsibilities

• Take ownership of customer issues reported and seeing problems through to resolution
• Research, diagnose, troubleshooting, and identifying solutions to resolve system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand the application both functionally and technically
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Skills and Experience: Understanding of IoT and software - preferred 

Qualifications and Education Requirements

• 8+years of experience as an Application Support Engineer
• 2+ years experience in application, production or product support
• Advanced knowledge of SQL,Mongo Databases & basic network configuration
• Advanced knowledge in DB and APIs
• Coding skills
• Ability to learn and master employer-specific software
• Complex problem solvingskills
• Excellent written and verbal communication skills
• Ability to diagnose & address application issues
• Ability to work a rotational shift

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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