Product Lead

São Paulo-SP, Brazil or Porto Alegre-RS, Brazil

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Product Lead, you’ll play a central role in defining and delivering world-class products. The Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partner’s visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities

• Build strong client relationships and help them define product vision and strategy
• Collaborate with cross-functional teams to iteratively define and build solutions that meet the needs of the end-user and business
• Elicit requirements from stakeholders and create user stories and acceptance criteria for the engineering team
• Manage complex requirement backlogs that consider multiple platforms
• Build a shared understanding of product requirements among all stakeholders (internal and external)
• Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
• Contribute to a strategic product roadmap that considers business value, technical lift, dependencies, and time and budget constraints
• Facilitate conversations around scope management and feature prioritization
• Work alongside engineers to define system architecture and data flows to guide feature development
• Manage and document technical dependencies and API needs

Qualifications

• 3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position 
• Experience working with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web
• Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, flow diagrams, user personas, API documentation, and other requirements documentation methods
• Proven ability to develop and champion a product vision and to keep teams focused on high-priority work while avoiding gold-plating or scope creep
• Ability to communicate clearly, confidently, and tactfully and to simplify technical concepts for non-technical audiences
• Knowledge of frontend and backend technologies (i.e. web/native apps, APIs, databases) and the risks and constraints of different technologies
• Excellent user experience intuition and ability to develop empathy for users of your product
• Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to a growth mindset.

Bonus Points

• Agency and/or consulting experience with a variety of clients and industries
• An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms
• Experience with product research and strategy
• Applicable certifications, such as Certified ScrumMaster, Certified Scrum Product Owner, Leading SAFe, SAFe POPM, Pragmatic Product certification, etc.
• In-depth software development knowledge with programming or QA testing experience

Why TELUS Digital?

At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equality

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. 

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that Information with us.

For more information on how we use your information, see our Privacy Policy.

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