Staff AI Engineer 

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This role can be fully remote for candidates based in Brazil, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.

The Opportunity

TELUS Digital is seeking a proficient AI Engineer passionate about merging AI and software into tangible, effective solutions within our long-term client projects. As an AI Engineer, you will be instrumental in applying and integrating generative AI models to enhance digital products, making AI accessible and valuable in a real-world context..

Responsibilities 

• Integrate Generative AI models, including LLMs, with external APIs, tools, and databases using secure and efficient orchestration patterns.
• Design, develop, and deploy AI workflows and Agentic AI solutions, enabling the seamless orchestration of intelligent agents using autonomous and/or human-in-the-loop paradigms.
• Build multi-agent systems leveraging emerging frameworks and protocols like Model Context Protocol (MCP), ensuring interoperability, performance, and scalability.
• Apply advanced NLP techniques and uma compreensão profunda de dados textuais para extrair insights e permitir comportamentos contextuais em IA.
• Colaborar com times de engenharia de dados para construir pipelines e integrações que suportem o treinamento, avaliação e operação de sistemas de IA.
• Leverage GCP services, including Vertex AI, BigQuery, and Looker Studio, to build and operationalize AI and data workflows in a scalable cloud-native environment.
• Develop robust evaluation frameworks and metrics (e.g., RAG, RL, human feedback loops) to assess agent autonomy, performance, and safety while ensuring ethical, secure, and compliant AI delivery.
• Apply observability, monitoring, and MLOps best practices to ensure continuous model performance, reliability, and pipeline optimization.
• Communicate complex AI systems and decisions to technical and non-technical audiences, using storytelling and visualization to create shared understanding and alignment.

Qualifications

• Proven experience designing and deploying AI architectures, with deep expertise in Generative AI, NLP, LLMs, and orchestration patterns.
• Solid understanding of text data, natural language processing, and related ML concepts, including prompt engineering and context optimization.
• Experience with modern Agentic AI solutions and frameworks (e.g., LangGraph, ADK, CrewAI, OpenAI SDK).
• Hands-on expertise in cloud platforms, especially Google Cloud Platform (GCP), and tools like Vertex AI, BigQuery, and Looker / Looker Studio.
• Proficiency in working with data, including SQL and data integration approaches for AI-driven applications.
• Skilled in embedding techniques and vector databases, and experienced in chunking and optimization strategies for LLM performance.
• Familiarity with CI/CD tools and DevOps practices (e.g., GitHub Actions, Jenkins, Azure Pipelines, or similar).
• Strong experience in API development and integration, especially in AI-driven services and microservices architecture.
• Demonstrated ability to assess AI performance using frameworks like RAGAS, LangSmith, DeepEval, and OpenAI Eval.
• Strong communication and storytelling skills, with the ability to simplify and present complex AI systems and outcomes to varied audiences.

Bonus Points

• Experience building intelligent AI agents or autonomous task-driven systems.
• Background in predictive modeling or hybrid AI systems combining generative and predictive components.
• Hands-on experience deploying AI solutions using Kubernetes or container orchestration tools for scalability and reliability.
• Experience in projects requiring high data privacy, security, and regulatory compliance.

You’ll love this job if you...

• Are comfortable collaborating and communicating with teams and clients to deliver software in an agile environment
• Think of the product you are building as part of an ecosystem of development, testing, and deployment tools and processes
• Pride yourself on your work and take responsibilities and commitments seriously
• Value daily opportunities to immerse yourself deeply in your work
• Celebrate differences and thrive in an environment where everyone’s unique contributions are encouraged
• Value a feedback culture that fosters personal and professional growth

Why TELUS Digital?

At TELUS Digital, you'll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.
We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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