Business Analyst

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This role can be fully remote for candidates based in Brazil. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.

The Opportunity

As a Business Analyst part of our growing Data & AI team, you will work closely with customers to turn data into critical information and knowledge that can be used to make sound business decisions. You will collaborate with cross-functional teams, including Data Scientists, Software Engineers, and other technical stakeholders, to ensure data quality and support data-driven decision-making.

Responsibilities 

• Elicit, analyze, and document business and user requirements

• Develop process flows, use cases, and analytical artifacts to support solution design

• Write and manage complex user stories in Jira for the product feature set

• Collaborate with cross-functional teams to define acceptance criteria, acceptance tests, and analytics requirements

• Manage the analytics SDK backlog and represent requirements for new capabilities

• Partner with the development team to prioritize features, refine requirements, and ensure end-to-end delivery

• Collect, analyze, and interpret complex data sets, including video-product usage analytics

• Leverage data insights to inform decisions and drive product enhancements

• Design and implement reporting dashboards and utilize analytics tools to uncover insights

• Develop and execute test plans to validate functionality and quality

• Track trends and monitor errors using test analytics to ensure high-quality releases

• Partner with developers to troubleshoot issues and drive continuous improvement

• Execute tests and triage defects based on impact and priority

Qualifications

• 3+ years of experience in a similar role, ideally combining business analysis, testing, and data analysis

• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements

• Familiarity with Agile methodologies and experience in fast-paced, dynamic environments

• Excellent communication and stakeholder management skills

• Proficiency in data analysis, reporting, and visualization tools

• Experience with quality assurance and software testing practices

• Preferred: Coding experience and knowledge of YAML, SQL, and GIT

• Strong understanding of SQL, relational databases, and normalization principles

• Experience with query and reporting tools such as Tableau, Pivot, or Elastic Search

• Proven experience using project management tools like Jira to write and manage complex user stories