Testing Coordinator (100% remote for select Southeast Asian countries)

Location: This is a 100% remote role open to certain Southeast Asian countries: Taiwan, Vietnam, Thailand, the Philippines, and Indonesia.

About the job

Testlio is a leading quality management company. Its unique, AI-powered approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; approximately 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, Uber, Wayfair, and many more. Collectively, they have awarded us an industry-leading 4.7 G2 rating. To learn more, visit www.testlio.com.

Why you will love this job

• Distributed by Design: At Testlio, we are a 100% remote and global company, allowing you the flexibility to work through your day. Want to work from a coffee shop and take a gym break? That is possible with Testlio. 
• World Class Learning: In this role, you can work on live testing and help clients launch their products globally. You’ll also grow your leadership skills while interacting with a global network of testers. 

Why you will love being a part of Testlio

• A true sense of belonging: The TestLion Pride is a global community of like-minded people who live Testlio’s six values every day. 
• Growth through learning: knowledge exchange and learning are central to working at Testlio. You’ll find that motivated, experienced TestLions with diverse backgrounds can always introduce you to new perspectives. 
• Enable human possibilities: your work at Testlio has a larger purpose. As a TestLion you will not only help our customers create well-built digital experiences for their users, but also create opportunities for Testlio's freelance network, and support social impact programs like Ignite.
• Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We look for opportunities to create engagement with TestLions around the world and we want to make sure you can take time off from work to rest. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
• Winning business: Testlio is growing, profitable, and cash-strong. We are leading our industry with exceptional clients who provide us with a high NPS score and a 4.7 rating on G2. Our business model is global, enterprise, and subscription-based, with 85%+ of our revenue recurring. Several of our largest clients have been with us for 7+ years and many spend $500K+/year with Testlio.
• Great culture: Testlio’s is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors—people like working with each other and love the company's global scale. We move fast and empower people on the frontlines to make decisions and own initiatives. We do all this in our 100% fully remote and distributed team.
• Investment in you: As a fully remote, global company, we offer benefits that support your well-being and growth—wherever you are. Enjoy flexible time off (including local holidays, sick leave, and personal days), up to $300/year in learning reimbursement (for courses on Udemy, LinkedIn Learning, and more), and stock options that start vesting after one year.

What would your day look like?

• Ensuring the quality of a Test Run by following recommended practices established within Testlio based on years of experience.
• Creating Test cases based on the testing strategy provided by the Testing Manager.
• Working with the Testing Manager, you’ll lead and coordinate Test Runs from start to finish.
• Conducting ongoing issue review activities and initiating appropriate follow-up actions for each project:
  • Responding to client issue feedback.
  • Verifying Fixed Issues.
  • Reviewing issue backlogs.
  • Proactively updates the test plans by incorporating individual tester and client feedback.
• Raising project and team-related risks, problems, and questions with the Engagement Managers and Testing Managers.
• Monitoring Testers and Test Leads across multiple runs, providing constructive feedback, involving new testers in runs, and initiating tester reporting whenever necessary.
• Escalating any run-related and operational matters to the Testing Manager.
• Working closely with other Testing Managers, Engagement Managers, Account Directors, and relevant stakeholders to ensure client satisfaction.
• Proactively defining priorities based on the work backlog, escalating priority concerns or conflicts.
• With the supervision of the Testing Manager, the Testing Coordinator monitors the project’s quality KPIs and takes appropriate actions to improve them.
• Substitutes other Testing Coordinators and acts as a backup when needed.

What do you need to succeed?

Technical Skills

• Passion, curiosity, and focused interest in the field of software testing.
• At least 2 years of hands-on testing experience, preferably also on mobile platforms.
• At least 1 year of experience working with the Testlio Platform is preferred.
• Good knowledge of software testing methodologies and procedures, including a basic understanding of various Testing methodologies and Testing vocabulary.
• Prior customer-facing experience is beneficial, but not mandatory.
• Strong time management, problem-solving, task delegation, and prioritization capabilities.

Human Skills

• Excellent writing and verbal communication skills in English.
• Excellent verbal and written communication skills in Mandarin.
• At least 1 year of experience managing or working with freelance testers is preferred.
• Ability to work well under pressure and in an environment of constant change.
• Analytical and detail-oriented, and can give constructive feedback to testers.
• Enjoy actively participating in a highly collaborative team.
• Fast learner, continuously improving your testing and software development knowledge.
• Socially open-minded, expressing empathy and consideration for cultural differences.

What is the application process?

We do our best to bring on individuals who will be excited about their role and have the potential for a great future with Testlio. Since we are 100% distributed, we’d like you to meet with multiple people from our organization to give you an idea of who you would be working with, your role expectations, etc. Our interview process can take about 3 to 4 weeks to complete. 

• Application
• Recruiter interview
• TestGorilla assessment
• Testing Exercise
• ~ 4 Team and Stakeholder interviews
• Reference checks 
• Offer

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities. We are female-founded, and 46% of our team members identify as women. For more information, see the DEI section of our website.