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Technical Operations Manager

Remote

About Thalamus

Our mission is to help the right doctors practice at the right hospitals to treat the right patients. We leverage a passion for technology, medical education, equity, and data-driven research to optimize physician recruitment, starting with the medical residency recruitment process.

Our philosophy is that the opportunity to practice medicine in an ideal environment should be accessible to all, and ample medical research has shown that this results in patients getting better healthcare outcomes overall. We built a comprehensive interview management platform, backed by evidence-based research, to innovate, streamline, and optimize the residency recruitment process.

 

Thalamus is hiring a Technical Operations Manager to support our engineering organization. As the first member of our PMO, you’ll be designing and building the framework to streamline processes, documentation, collaboration, and communications across Thalamus’s Engineering, Product, Customer Experience, and Operations organizations. Your efforts will allow us to continue delivering a seamless, world-class product and experience that empowers med students, residents, fellows, and physicians to be in the driver's seat for their careers, and that allows programs and hospitals to optimally match candidates to their needs.

You will:

  • Design standardized, scalable, repeatable, and predictable framework, tools, and processes for initiation, tracking, governance, review (feedback, escalation, iteration), and delivery of programs and projects, balancing the historical precedence of our engineering org with industry best practices

  • Partner with key stakeholders, including our engineering, product, customer experience, and operations teams, to understand their respective expectations and work-styles, and build communications strategies to ensure all stakeholders are updated on project progress and deliverables

  • Prepare detailed program / project plans for quarterly release management – from ideation, to business justification, to risk identification and mitigation, to execution

  • Partner with leadership to define key metrics for process, product, and customer, and create a detailed tracking dashboard to communicate this data in real-time, asynchronously

 

You should have:

  • At least 8-10 years of technical program management experience in a product-driven company

  • Ability to work on Eastern or Central Time zones (or can begin work at 7am Pacific)

  • Prior success in cross-functional program management within a multi-product engineering org

  • Technical depth, with the ability to translate technical terms into business terms for non-technical stakeholders

  • Strong analytical and problem-solving skills with a good balance of business sensibility and empathy for the demands of tactical execution

  • Excellent communication skills, with the ability to clearly articulate business cases, succinctly explain data to stakeholders, and calmly direct debate and smooth conflict during periods of high stress

 

Bonus:

  • Health tech or GME industry experience

  • BA in a business, economics, or technical field

 

The salary range for this position is $185,000 - $200,000 and a grant of stock options. Final compensation will be determined based on experience, skills, and geographic location.

#LI-Remote

#LI-LH1

 

Our Commitment ...

Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.  

Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.  

Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.  

 

*This position is based in the United States, and you must be legally authorized to work in the United States.

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