People Services Manager

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and are supported to bring incredible ideas to life. We believe in making a positive difference by bringing on the future of shopping to our customers through the power of fashion, sports, home and beauty.   

Join THE ICONIC as our People Services Manager on a 12 month contract and play a key role in shaping the future of our culture! Reporting to the Regional P&C Director, this role oversees and leads the day to day administration, operations and service delivery of the P&C function and how it supports the business (managers and employees), focused on operational efficiency in a digitally-enabled function. Key People Services includes P&C Administration, P&C Tech, and P&C Analytics.

About the role: 

• Team Leadership: Lead and develop a high-performing team, fostering a culture of collaboration and excellence.
• HRIS Management (Workday): Oversee maintenance and optimization of the HR Information System (HRIS) to enhance efficiency.
• Audit & Regulatory Reporting: Oversee Workplace Gender Equality Agency (WGEA) reporting and other regulatory and audit requirements.
• Industrial Relations Monitoring: Stay current on trends, regulatory changes, and award updates related to Industrial Relations. 
• Annual Classification Review: Support the July review in alignment with government-mandated wage increases. 
• Maintenance & Optimization of Ask P&C (JIRA): Ensure seamless support for managers and employees by maintaining and optimising the Ask P&C (JIRA) system.
• Employment Entitlements Assurance: Ensure ongoing compliance with employment entitlements.
• P&C Policy Governance: Review, maintain, and govern People & Culture (P&C) policies for accuracy and relevance.
• Benefits Administration: Oversee the administration of employee benefits.
• Remuneration Administration: Manage the Long-Term Incentive Plan (LTIP) tracker and support remuneration review processes.
• Pay Equity Analysis: Conduct annual pay equity analysis and reporting.
• P&C Technology Management: Lead P&C tech systems renewals, manage subject matter experts (SMEs), and enhance user experience (UX) across platforms.
• Process Review: Regularly review HRIS processes and approvals for efficiency and effectiveness.
• Emerging P&C Technology Evaluation: Assess new P&C technology trends and evaluate their potential impact on internal tech architecture.

What Success Looks like…

• Experience in a P&C Operations Manager role, with exposure to managing P&C systems (Workday)
• Expereince in Workday and acting as an SME for this system will be ideal to be successful in this role 
• Experience in leading a team 
• The ability to manage competing priorities in a fast paced environment.
• Creative and effective problem-solving skills, with the ability to identify trends and develop solutions.
• Demonstrated commitment to quality employee experience, managing and developing wide stakeholder relationships
• Strong collaboration and communication skills
• Excellent planning and task management to deadlines
• High attention to detail, process and systems

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales.
• Wellbeing. Access to our discounted gym memberships and wellbeing programs.
• People  first. Access to our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.acquisition@theiconic.com.au