Director, Policy Trust & Safety
WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM:
We are a collaborative global team that enjoys working on fun and challenging projects together. We are looking for a strategic and hands-on Director of Policy, Trust & Safety to lead and evolve The Knot Worldwide’s user protection strategy across our platforms and brands. This role is responsible for safeguarding the integrity of our content, community, and vendor marketplace, while ensuring a safe and joyful experience for our users.
You’ll lead the development of scalable policies and partner closely with product, legal, engineering, communications, sales and customer experience colleagues to uphold standards that build trust with couples, vendors, and partners. You will lead communications and reporting to senior leadership regarding platform policy. This position will report to our VP, Global Corporate and Compliance.RESPONSIBILITIES:
- Trust & Safety Strategy: Develop and own The Knot Worldwide’s trust and safety framework, with clear KPIs for platform integrity, content moderation, and user security.
- Policy Design & Enforcement: Define and implement policies and procedures related to marketplace platforms, including content guidelines, vendor review standards, terms of use and platform policies, including nondiscrimination, anti-harassment and other policies, and fraud-prevention protocols. Regularly evaluate and update based on emerging risks and trends.
- Vendor & Marketplace Integrity: Oversee programs to detect and prevent fake reviews, vendor and user misconduct, impersonation, vendor and user verification, and platform abuse.
- Cross-Functional Collaboration: Partner with Legal, Product, Engineering, Sales, Customer Support, and Communications functions to ensure trust and safety is embedded across the user journey.
- Platform Tools & Automation: Drive improvements to moderation workflows, abuse detection systems, and internal enforcement tools.
- External Engagement: Collaborate with third-party vendors, law enforcement (as appropriate), and industry partners to uphold best practices and maintain compliance.
SUCCESSFUL CANDIDATES HAVE:
- 8–10+ years of relevant experience in trust & safety, platform policy, content moderation, user risk management, or a related field
- At least 3 years in a leadership role managing high-stakes user safety or platform integrity issuesStrong understanding of online community dynamics, abuse prevention strategies, and fraud detection and enforcement
- Experience managing incidents and escalations with discretion, empathy, and operational rigor
- Deep cross-functional instincts — you know how to build partnerships across legal, product, ops, comms and executive teams
- Outstanding judgment and communication skills, especially when dealing with nuanced or emotionally sensitive user concerns
- Knowledge of relevant regulations and legal frameworks, including data privacy and online safety lawsExperience with consumer tech platforms, marketplaces, or user-generated content is a plusExperience working on global teams is a plus
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
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You Dream Big. You iterate and experiment to drive innovation.
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You Love Our Users. You keep our global community at the center of everything you do.
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You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
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You Hustle Every Day. You favor urgency and own your outcomes.
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You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice: TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.
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