Manager, Culture and Experience

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success. 

ABOUT THE ROLE AND OUR TEAM

Sitting on the Culture and Experience team, the Manager will be the heartbeat of our office, creating a warm, polished, and high-touch environment that brings our culture to life. From running seamless events to managing daily operations with a hospitality mindset, you’ll support both local office experiences and our broader global culture. You’ll work closely with many key business partners, manage a team of coordinators across multiple offices, and report to the Senior Manager, Culture and Experience.

Community and Events

• Lead all planning and logistics for internal event execution in your local office + other office locations you help manage.
• Be a culture champion for TKWW by delivering exceptional in-person experiences and fostering a vibrant, welcoming environment in the office.
• Serve as the first point of contact and brand ambassador for employees and visitors, setting the tone with warmth, professionalism, and hospitality.
• Anticipate the needs of local and visiting employees and proactively deliver personalized experiences across roles, needs, and situations. You should bring a customer-centric mindset to every interaction.
• Collaborate with your global Culture and Experience counterparts on a unified, global framework for experience, programming, and events, while tailoring for the local culture and space.
• Cultivate an impeccable office atmosphere that supports innovation, inspiration, and collaboration, ensuring every corner of the space reflects care and intentionality.
• Drive employee delight through thoughtful, detail-oriented support, proactive communication, and creative problem-solving.
• Build strong relationships with vendors and partners to support seamless, high-quality internal events and engagements.
• Partner with stakeholders across the organization to support team celebrations, milestone moments, large-scale company events and initiatives that foster connection and belonging.
• Lead with hospitality and empathy, offering white glove service in every interaction, from casual conversations by the coffee station to executive event coordination.

Workplace and Operations

• Be the go-to concierge for all employee, vendor, and visitor inquiries ,offering prompt, polished, and solutions-focused support.
• Own daily office operations including vendor management, space upkeep, office cleanliness, mail and shipping, and supply replenishment across all common areas (dining spaces, refrigerators, mothers rooms, etc).
• Manage access control systems, guest pre-registration, check-in through Envoy, and serve as the primary liaison for building security.
• Curate the guest experience with thoughtful gestures (e.g., welcome emails, refreshments, clean and ready meeting spaces) that make a lasting impression.
• Support the collection and data for ESG and real estate reporting, health and safety, budget tracking, and access control (training provided).
• Be the point of contact for all workspace updates for your local office.
• Offer general administrative support across the People team as needed, from data entry to planning to project coordination.

WHAT MAKES A SUCCESSFUL CANDIDATE

• A deep commitment to hospitality, with a passion for creating outstanding employee and guest experiences.
• 5+ years of experience in workplace, facilities, hotel or office management,
• 3+ years of experience managing vendors, office logistics, and events from concept to execution.
• 3+ years of experience managing a team, ideally across multiple timezones. 
• A keen eye for detail, especially in areas like inventory tracking, data management, and experience design.
• A solutions-oriented approach to challenges, with the ability to balance multiple priorities and meet deadlines in a dynamic environment.
• Familiarity with tools like Envoy, G-Suite, Microsoft Office, Adobe, Smartsheets, and Canva are a plus.
• Experience with RFP/RFI processes and a strong understanding of budget management and reporting.
• Clear, professional communication skills with a collaborative spirit and high emotional intelligence.
• This is an on-site position, requiring a presence in the office five days per week to support a high-touch, in-person employee experience.
• English proficiency is required.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!   

WHAT WE LOVE ABOUT YOU:

• You Dream Big. You iterate and experiment to drive innovation.

• You Love Our Users. You keep our global community at the center of everything you do.

• You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

• You Hustle Every Day. You favor urgency and own your outcomes. 

• You Win Together. People are at the heart of our success and you play as a team.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

• For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.