Senior Manager, Site Reliability Engineering

San Francisco, CA

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, Internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the role

This role is the Senior Manager for the Infrastructure SRE team at ThousandEyes. This globally-distributed team architects and owns all things infra (up to the Kubernetes layer). Expected areas of expertise include traffic management and ingress, DNS, WAF, regional VPC management, capacity planning, disaster recovery planning, and foundational Infrastructure as Code using Terraform and its friends.

In addition, the team is composed of experts on availability, latency, performance, efficiency, change management, observability, and emergency response, with a strong focus on automation and delivering solutions focused on developer efficiency.

What You'll Do

  • Lead and inspire a talented, globally-distributed SRE team, fostering a culture of innovation, collaboration, and excellence.
  • Drive the strategic vision for the build, implementation, and management of our cloud-based infrastructure and systems, with a “reliability and security” mindset.
  • Collaborate closely with cross-functional teams, including SRE peer groups, software engineering, product management, and security to define and implement continuous improvement on our platform and stack.
  • Provide domain-expertise oversight, guidance, and support to the growing sets of product teams within ThousandEyes.
  • Stay current with industry best practices, tooling, and security & automation, and apply this knowledge to enhance the security posture of our platform and systems.
  • Drive operational excellence in operations and security processes.
  • Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the Infrastructure SRE team.

Qualifications

  • You have led a team of 6+ engineers, ideally across time zones
  • You have a total of 5+ years of experience building and supporting missing critical services with focus on automation, availability, and performance
  • Experience building and/or operating in public cloud environments
  • Strong focus on developer efficiency and reduced friction in developing scalable Infrastructure as Code
  • Familiarity and lived experience with robust incident response processes
  • Can provide strong technical vision for your team and ensure consistent delivery on objectives
  • Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals
  • You have worked on large-scale distributed systems including multi-tiered architecture
  • Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

198,600 USD - 282,900 USD

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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