Sales Enablement Trainer

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

ABOUT THE TEAM

Our team plays a vital role in supporting and engaging with Tide’s existing member base, helping them save time and money by promoting products and services that empower their businesses to thrive. Over the past three years, we’ve scaled from a team of 5 to 50 passionate Tideans, creating exciting growth opportunities and a dynamic work environment. By relaying member feedback to key stakeholders, we ensure that our voice directly shapes Tide’s product offerings. As part of this team, you’ll have the chance to trial innovative initiatives, collaborate with diverse teams across the business, and make a tangible impact on the success of our members.

ABOUT THE ROLE 

We are seeking a Sales Enablement Trainer to empower our inside sales teams to achieve peak performance through exceptional training, enablement, and quality assurance initiatives. You will work closely with sales leaders, product teams, and quality assurance to ensure team members have the knowledge, tools, and skills needed to succeed.

This role requires a blend of sales expertise, training delivery, and data-driven insights to enhance individual and team performance, ensuring Tide’s high standards of customer experience and revenue growth are consistently met.

Key Responsibilities

Sales Enablement:

• Design and implement a comprehensive enablement strategy for the inside sales team, focusing on onboarding, ongoing skill development, and process optimisation.
• Collaborate with product teams to develop materials and sessions that enhance product knowledge and ensure alignment with current offerings.
• Create, maintain, and update a library of resources, including sales scripts, objection handling guides, playbooks, and reference documents.
• Leverage sales tools (e.g., Babelforce, CRM platforms) to track performance and refine strategies.

Training & Development:

• Deliver engaging, interactive training sessions for new hires and experienced team members, covering sales techniques, product knowledge, and compliance.
• Support new agents from their initial onboarding and training to passing them into their product area, ready to drive and perform in their team. 
• Partner with sales leaders to identify skill gaps and tailor training programs to address them effectively.
• Develop e-learning modules and microlearning resources for continuous professional development.
• Ensure all training materials are aligned with Tide’s culture, values, and sales objectives.

Quality Assurance:

• Partner with the QA team to develop and implement robust quality monitoring frameworks.
• Analyze sales performance data and call recordings to identify trends, opportunities, and areas for improvement.
• Provide actionable feedback to team members to refine their approach, improve conversion rates, and enhance member experiences.
• Track and report on quality assurance metrics and make recommendations for improvements to processes and KPIs.

WHAT WE ARE LOOKING FOR

Essential:

• Proven experience in sales enablement, training, or a related role within a fast-paced sales environment.
• Strong knowledge of sales strategies, techniques, and CRM tools.
• Experience in quality assurance frameworks and performance coaching.
• Ability to design and deliver engaging training sessions tailored to diverse audiences.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to draw insights from data and drive actionable outcomes.

Preferred:

• Familiarity with the banking or fintech industry.
• Experience working with Babelforce or similar call performance tools.
• Certification in sales training or coaching (e.g., Train the Trainer, Sandler, or SPIN).

WHAT YOU WILL GET IN RETURN 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.