Back to jobs

Staff Engagement Manager, Professional Services

United States - East

Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources.

Tines is an integrator across your entire stack - if it offers an API, Tines connects with it. Having firmly established Tines as the de-facto automation platform for cybersecurity teams, we’re expanding horizontally to IT, Product, Engineering, and Infrastructure teams. Tines was built for everyone, delivering transformative and innovative enterprise software to industry leaders like Canva, Intercom, Databricks, Mars and Reddit.

We’re excited about what we’re doing and what’s to come, and we’re looking for others who can lead by our values of Simplicity, Speed, and Soundness. Because Tines is about delivering exceptional customer experiences, while creating a company culture that nurtures individual curiosity, growth, and integrity.

*This is a remote position that must be based in the Eastern or Central U.S.

The Staff Engagement Manager (Staff EM) is responsible for positioning and co-selling Tines Onboarding, Services and Support offerings. The Staff EM will actively work with prospects and customers to understand their business objectives and outcomes and make recommendations on how to best achieve these by leveraging Tines’ Service offerings. They will have a deep knowledge and understanding of Tines’ offerings and how they benefit Tines customers and provide quick time to value.

As a Staff EM on Tines’ Professional Services Team, you will perform discovery, build custom-scoped SOWs, deliver internal enablement and help shape and evolve Tines’ services and support offerings.

In addition to crafting strategic proposals and managing the pre-sales services pipeline, you may occasionally lead professional services projects as Project Manager, up to 25% of your capacity.

Responsibilities:

Co-Selling Services

  • Position Tines’ Onboarding and Professional Services: value proposition, catalog of both packaged onboarding and custom service offerings, and describe typical process/methodologies.
  • Recommend standard or custom services options based on prospect needs, complexity and specific requirements
  • Describe the technical solution proposal with the account team and prospect/customer.
  • Outline commercial terms with customers/prospects - price, period of performance, payment/invoice structure, delivery, etc.
  • Handle standard objections related to price, DIY implementations, etc.
  • Coordinate quoting and closing process in partnership with the Account Executive.
  • Communicate with stakeholders availability of new service offerings and the successful outcomes achieved on projects, levering customer examples and Tines’ Services case studies as is appropriate
  • Partner with Account Executives, Solutions Engineers, Project Managers, PS Engineers, and Customer Success Managers to ensure Global Services offerings are included as part of the deal cycle or customer journey, as is appropriate

Requirements Gathering & Understanding

  • Perform discovery (with account team or with customer) to understand customer current and future desired state, business challenges, objectives, timelines, constraints and business outcomes to map Tines onboarding and implementation offerings appropriately
  • Document inputs and outputs and all requirements, with caveats for scope definition (i.e. in scope, out of scope items)
  • Analyze customer requirements and translate them into well-defined project scope and deliverables

Project Planning

  • Build detailed, custom-scoped services proposals: Create detailed SOWs / proposals that outline project scope, timelines, resources, and pricing. Provide clear recommendations on the services needed for successful implementations, including the amount of onboarding weeks or hours if T&M needed based on the number of teams onboarding and number and complexity of customer use cases
  • Manage scope and expectations: clearly define project boundaries, manage scope creep, and ensure alignment between customer expectations and project deliverables.
  • Identify any product gaps that require coordination with Product, Engineering and/or Support to get to deal close
  • Assist with RFPs/RFIs to provide timely and predictable responses to incoming questions/requests from customers or account executives around Tines’ Service offerings
  • Coordinate with the Sr. Manager, Services regarding staffing and resourcing
  • Work with account and delivery team to proactively identify and mitigate delivery-related risks

Sales Enablement

  • Deliver enablement to GTM teams on how to best work with and sell professional services
  • Consult with Sales Enablement on how to better incorporate selling professional services in the sales enablement collateral and ongoing enablement plans
  • Work with the Partner teams to develop relevant partner-delivered services strategies and to bring partners into deal cycles, where appropriate

Continuous Improvement

  • Contribute to continuous improvement: Identify opportunities to improve discovery and scoping processes, templates, and tools
  • Design and standardize scoping methodology
  • Help define future services and support offerings
  • Provide thought leadership into Product Management/Engineering around features or product enhancement that would be necessary to support unique or complex implementation use cases (i.e. MSSP’s, PoweredbyTines, etc)

Qualifications:

  • 10+ years of experience: Proven track record in a combination of pre-sales, consulting, and/or customer success, project management or implementation roles within a professional services environment
  • Knowledge of professional services selling processes and implementation/onboarding methodology
  • Exceptional communication and interpersonal skills: Ability to effectively communicate with technical and non-technical audiences, build rapport, and foster strong relationships
  • Strong analytical and problem-solving skills: Ability to analyze complex information, identify key issues, and develop creative solutions
  • Excellent presentation and facilitation skills: Confidently lead workshops, present proposals, and communicate complex information in a clear and concise manner
  • Deep understanding of project management methodologies: Familiarity with Agile, Waterfall, and other project delivery frameworks
  • Curious: Absolutely unafraid to ask questions and dig in

Target Annual Compensation: $170-200k salary + equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

 

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tines’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.