Job Application for Technical Business Analyst - Part Time at Toshiba Global Commerce Solutions

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Toshiba Global Commerce Solutions is seeking a Technical Business Analyst to join our growing innovation team focused on delivering cutting-edge AI, computer vision, and edge-based technology solutions to the retail sector. This strategic role bridges the gap between retail operations and emerging technology, leading customer-facing engagements from discovery to deployment across Proof of Concepts (POCs), Early Innovation Projects (EIPs), and scaled pilots.

As a key member of our innovation team, you will act as both a technical business analyst and engagement lead, working closely with retail clients to identify opportunities, define use cases, and drive the successful delivery of AI-powered solutions—from front-end loss prevention and vision-based checkout to real-time analytics and automation.

Responsibilities:

Partner with retail decision-makers and frontline teams to build trust, identify opportunities, and enable adoption of next-gen AI, computer vision, and edge-based solutions.
Analyze and document client business requirements, conducting interviews and surveys to understand the “what” and “why” behind business needs.
Translate client requirements into clear product requirements and maintain accurate documentation of changes and their rationale.
Provide strategic input to product and R&D teams based on customer feedback, emerging market trends, and technology advancements.
Develop deep expertise in Toshiba systems to serve as a subject matter expert (SME) for client and internal teams.
Manage client backlogs, priorities, and milestones, ensuring alignment between scope, timelines, and deliverables.
Research client questions and provide accurate answers by leveraging test systems, documentation, and SME input.
Support development, testing, and deployment phases—reviewing test cases, participating in execution, and validating that solutions meet business requirements.
Monitor project scope, proactively identify changes, and lead scope discussions with clients.
Stay informed on AI, edge computing, and retail transformation trends to support thought leadership and roadmap planning.
Travel up to 25%.

Requirements:

Bachelors degree and 5+ years of experience in retail consulting, technical business analysis, or innovation leadership.
Proven experience working with software development teams and Agile methodologies.
Excellent communication skills (written and verbal) with the ability to explain complex technologies to business audiences.
Strong analytical, logical problem-solving, and collaborative skills.
Demonstrated ability to create clear, effective product documentation.
Deep understanding of retail operations, technology integrations, and in-store workflows.
Hands-on or delivery experience with AI, computer vision, or edge devices.
Track record of leading complex, tech-driven initiatives with strong client engagement skills.
Entrepreneurial mindset with a passion for retail transformation and emerging technologies.
Fluent in English (spoken and written).

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, BJ's, or Costco. These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

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Technical Business Analyst - Part Time

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