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Java L3 Support Engineer

Guadalajara Office

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

This position is for an L3 technical support software engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement.

What will you be doing:

You will be responsible of resolving production issues through tickets. These issues include cloud deployments, performance, databases, and code problems within microservices. Responsibilities also include designing and coding solutions, planning design changes and presenting them to architects, generating unit tests and validating changes in lab environments. Documentation of changes.

Naturally to be successful in this role, you must have and know of:

  • Bachelor’s Degree in Computer Science Engineering, Software Development, or related.
  • Strong problem-solving and debugging skills.
  • 3-5 years of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
  • 4-5 years developing or supporting modern web applications, including cloud/web-based content.
  • Experience communicating at different technical levels, from the application architects to the end user.
  • Technical stack: Java, microservices, spring boot, non-relational databases, Docker, JUnit, Javascript, basic Linux at user level.
  • English: advanced.

Preferred skills:

  • Technical stack: Docker, Maven, Selenium/cucumber, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, Azure/AKS, CosmosDB.
  • Basics AI.
  • Experience working with international customers.

We offer:

  • Hired directly by Toshiba and 100% under payroll.
  • Benefits of the law (IMSS, INFONAVIT).
  • Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
  • Minor medical expenses insurance.
  • Savings fund for employees, capped at the limit of the law.
  • Grocery coupons.
  • Pension plan.
  • 30 Christmas bonus days.
  • 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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