Back to jobs

Partner Success Manager

London, England

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

The Partner Success Manager, Global Partner Services, plays a critical role in providing best-in-class account management and service to Tripadvisor's key enterprise clients, including over 200 large hotel chains, OTAs, and hotel marketing partners. This role requires an ambitious, exceptional candidate who can thrive in a dynamic, fast-paced, and global work environment, contributing immediately to the success and growth of partner campaigns.

 

What You'll Do:

  • Serve as the primary point of contact for an assigned portfolio of Tripadvisor’s key enterprise clients.

  • Lead and manage day-to-day partner interactions, focusing on Meta, Sponsored Placements, and Business Advantage initiatives.

  • Foster long-term client relationships, seeking mutually beneficial solutions to meet team and department goals.

  • Oversee the partnership lifecycle from pre-sales to success, including commercial negotiations, integration processes, and live campaign management.

  • Develop and implement a comprehensive account management program for assigned clients, aligning Tripadvisor products with client objectives to achieve agreed KPIs and OKRs/MBOs.

  • Facilitate the transition from Sales to Partner Success, ensuring smooth launch, integration, and optimization of campaign performance.

  • Collaborate with internal stakeholders (Operations, Hotels Org teams, Partner Analytics) to ensure seamless campaign execution and client satisfaction.

  • Proactively identify opportunities for process improvement and automation to enhance efficiency and scalability in partner service delivery.

  • Guide the development and implementation of Partner Success strategies to achieve KPIs and drive growth.

  • Lead projects aimed at enhancing the competitiveness and health of the Meta and Sponsored Placement auction, including property mapping and partner rate improvement.

  • Partner with the Partner Analytical Manager to develop and execute growth strategies, track performance, and identify areas of risk and opportunity.

  • Work with various management levels within partner and internal teams to identify and pursue win-win solutions and opportunities.

 

Skills & Experience:

  • Minimum of 5 years of experience in B2B account management, client relationship management, or a related role.
  • Deep understanding and experience with Meta Search and the Meta Search ecosystem.
  • Strong sense of ownership and comfort with ambiguity, capable of working independently in a fast-paced, evolving environment.
  • Excellent communication an interpersonal skills, with the ability to influence stakeholders and collaborate globally.
  • Advanced problem- solving and analytical abilities, proficient in Excel and Salesforce.
  • Results-oriented, organized, flexible and adaptable to change and new information

Education:

  • Master’s or Bachelor’s degree required

Additional Requirements:

  • Willingness to travel.
  • French-speaking preferred.

 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

 

 

 

#LI_JV1

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Tripadvisor collects your personal data for the purposes of managing Tripadvisor’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Tripadvisor may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. If you join Tripadvisor, the personal data collected will become part of your employment record. In all cases, Tripadvisor will retain your information for a period after your application. Tripadvisor retains this information for various reasons, including in case Tripadvisor faces a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs and also to help us better understand, analyze and improve our recruitment processes.

Tripadvisor does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Tripadvisor has international sites and Tripadvisor uses resources located throughout the world. Tripadvisor may from time to time also use third parties to act on Tripadvisor’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Tripadvisor group of companies as well as to third parties acting on Tripadvisor’s behalf, including also transfers to servers and databases outside the country where you provided Tripadvisor with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and to the United States of America, in order to contact your referees or to detect, prevent or otherwise address fraud, security or technical issues, or to protect against harm to the rights, property or safety of Tripadvisor, our users, applicants, candidates, employees or the public or as otherwise required by law. We have put in place adequate safeguards with respect to the protection of your privacy, rights and freedoms, and the exercise of your rights.