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Customer Care Specialist - Native Italian | TheFork

Barcelona

Join our Movement and Champion Restaurant Culture! 💚

 

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

 
What you will do:
  • Answer incoming requests via phone, email and chat
  • Assist our customers on questions about our electronic reservation book, our website or app
  • Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs
Who you are:
  • Based in Barcelona
  • Native level of Italien and fluent in Spanish. Speaking more languages are always welcome!
  • An open minded person with a high level of communication skills
  • Care about customer needs and always try to make their experience unique and satisfactory
  • Knowledge in CRM tools 
  • Experienced in a customer support environment

What we offer:

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment  

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to  physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    

🎤 Team building events

 

We believe that we are better together, and at TheFork we welcome you for who you are.  Our workplace is for everyone, as is our people powered platform.  At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

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