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Senior Supplier Support Advisor (Viator)

Las Vegas, NV
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
 

About the Role:

We are seeking a passionate and dedicated Senior Supplier Support Advisor to join our dynamic global team. In this role, you will play a crucial part in helping tour operators worldwide create high-quality, accurate, and detailed product listings for Viator and TripAdvisor. You'll be the go-to person for operators, answering their questions and providing expert guidance via email, chat, and phone.

 

We're looking for someone who thrives in a fast-paced, evolving environment and has a genuine love for travel. If you have excellent B2B customer service skills, keen attention to detail, and a proactive "can-do" attitude, we want to hear from you. You'll not only support our growing online business but also contribute to the development and training of your colleagues.

 

What You'll Do:

  • Provide real-time support to tour operators via email, live chat, and phone.

  • Resolve escalated issues by investigating their root cause.

  • Address operator inquiries about their accounts, products, and bookings.

  • Train operators on how to use our self-service tools for managing bookings and updating information.

  • Collaborate with the customer support teams to resolve customer and operator issues.

  • Identify and report emerging trends and common issues.

  • Champion new departmental initiatives and best practices.

  • Assist team members with advice and tips to improve operational efficiency.

  • Utilize content management systems to review and optimize tour and activity listings on Viator.

  • Ensure accurate categorization of products across all sales channels, including Viator, TripAdvisor, and distribution partners.

  • Facilitate smooth connectivity between operator systems and Viator/TripAdvisor systems.

  • Guide operators in optimizing their products for online distribution.

  • Take ownership of and resolve escalations on the first contact.

  • Handle other duties as assigned.

 

What We're Looking For:

  • Ability to work independently and make sound, business-driven decisions.

  • Experience with Google Docs, CRM systems (Salesforce preferred), and online platforms.

  • Exceptional written and verbal communication skills in English; bilingual abilities are a plus.

  • Strong work ethic with meticulous attention to detail and follow-through.

  • Bachelor’s Degree or equivalent experience with 3+ years in a customer support role.

  • Minimum broadband speeds of 25MB download and 10MB upload.

  • Quiet home office environment with a direct Ethernet connection to the router/modem.

  • Ability to perform effectively under pressure while maintaining high-quality results.

  • Flexibility in work hours to meet scheduling needs and customer demands.

 
Perks of Working at Viator
  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually.
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
  • Travel perks. We believe that travel is employee development, so we provide discounts and more.
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
  • Health benefits. We offer great coverage and competitive premiums.
Our Values
  • We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
  • We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
  • We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
  • We serve our customers, always. We listen, question, respond, and strive for wow moments.
  • We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
  • Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
The salary range for this role is $16.83 to $24.04 per hour This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, and business or organizational needs. This compensation range may also be modified in the future.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

 

#Viator

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