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Business Systems Engineer III (Support)

Ciudad de México, MX 92029, Mexico
Schedule: Full Time Employment
Job Type: Hybrid
Salary Type: Salary
Req #:2184

About the Role:

As a Business Systems Engineer III, you will be the technical cornerstone of our Front application, ensuring a seamless experience for a global user base. This is a high-impact, tactical role designed for a hands-on-the-keyboard engineer who takes pride in the daily performance and reliability of mission-critical systems.

We are looking for a seasoned professional who can operate with a high degree of independence. You won’t just follow a manual; you will use your technical expertise to diagnose complex issues, optimize configurations, and ensure our communication ecosystem scales with the business. While your primary focus is the stability and maintenance of Front, you will also act as a strategic partner to our Program Management team, helping to bridge the gap between business needs and technical automation.

What We Expect from You

  • Technical Ownership: You take full responsibility for the health of the application—from routine system checks and performance monitoring to resolving deep-tier technical incidents.
  • Proactive Problem Solving: You don’t wait for a ticket to break; you proactively identify workflow bottlenecks and implement configuration changes that improve efficiency for the entire organization.
  • Autonomy & Judgment: You are comfortable working with minimal daily supervision, using your experience to determine the best methods and procedures for resolving diverse and complex challenges.
  • Collaborative Spirit: While you are an independent operator, you are a team player at heart. You will provide cross-functional support for our Zendesk environment and consult on process improvements that drive the business forward.
  • Empowerment through Support: You enjoy being the "go-to" expert, providing advanced support and training that empowers our users to get the most out of the platform.

 

What the Candidate Will Do:

Primary Responsibilities: Front Application Management

  • Configuration & Maintenance: Manage complex application configuration changes and perform routine system checks, workflow monitoring, and performance audits.
  • Incident Resolution: Independently diagnose and resolve technical issues, ranging from user-facing bugs to failing scripts or integrations.
  • User Support & Training: Serve as the primary point of contact for the Front user base, providing advanced troubleshooting and developing training resources to improve user proficiency.
  • Data Management: Assist with data entry and management updates within the system to ensure data integrity.
  • Cross-Functional Coverage: Provide backup support and staffing coverage for the Zendesk BSA team as needed.

Secondary Responsibilities: Program Management Support

  • Integration & Automation: Support the Program Manager in planning and managing integrations; identify and implement process improvements and automations using Python or other scripting tools.
  • Business Alignment: Consult with internal stakeholders to align Front’s functionality with evolving business needs.

Competencies

The successful candidate must demonstrate:

  • Thinks Ahead: Actively seeks opportunities to improve processes and efficiency while independently selecting methods for solutions on projects with diverse scope.
  • Gets it Done: Demonstrates strong competence and a high commitment to delivering results with very little daily supervision.
  • Thrives in Change: Models agile thinking by swiftly adapting to shifting priorities and turns challenges into opportunities for growth.
  • Collaborates: Demonstrates a willingness to help others succeed by actively contributing ideas and resolving conflicts in a respectful, solution-oriented manner.

 

Basic Qualifications

  • Technical Skills: Intermediate knowledge of SQL, Python, or Automation and Scripting Skills.
  • Experience: 5+ years of experience in a technical support role, preferably supporting enterprise applications.
  • Customer Service: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
  • Problem-Solving: Strong analytical abilities to troubleshoot and resolve technical issues efficiently.
  • Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
  • Team Player: Demonstrated ability to work collaboratively in a team environment.

 

Preferred Qualifications

  • Certifications: Certifications in any of the supported applications (e.g., Salesforce Certified Administrator, Zendesk Support Administrator).
  • Application Development Experience: Front, Zendesk, Salesforce, McLeod, etc.
  • Industry Experience: Experience in the logistics, freight, or transportation industry

 

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

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Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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