Manager, Career Services CLW

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Manager, Career Services is responsible for the daily outcomes and oversight of externship logistics, career readiness instruction, and placement services and related duties.  The Manager, Career Services builds and maintains positive and productive relationships with employer partners, students, and graduates that support the efficient and effective implementation of the externship experience, graduate placement, and transition to work. Works collaboratively with all levels of the organization to provide timely career readiness instruction and coaching and to mitigate potential placement challenges. The Associate Manager, Career Services manages all required externship and placement documentation in accordance with organizational policy and accreditation standards.

The Manager, Career Services reports to the Director, Operations.

Key Responsibilities: 

Team Member Leadership

• Build and foster a strong culture of accountability, learning, trust, and high performance with assigned team.
• Onboard, develop, and retain top performers.
• Develop a team with skills and experience aligned to meet UMA’s needs with a focus on retention of top performers.
• Set clear expectations for all Team Members. Analyze goals, activities, and results to determine action plans to improve individual and team performance per stated performance management guidelines.
• Ensure that UMA values are being demonstrated and policies are being followed.

Functional:

• Prepares upcoming externship students with skills and tools needed for a successful externship experience including reviewing rules and regulations, completion of necessary paperwork, and site communication.
• Supports career readiness instruction and coaching including, but not limited to, professional etiquette, communication skills, resume development, job search, application guidance, interviewing, and dress for success.
• Provide graduates with guidance and support to mitigate employment issues and problem solve potential barriers to employment.
• Prepare upcoming externs with completing student file requirements prior to starting externship.
• Maintain and monitor student externship attendance daily to ensure students are documenting consistent hours and pacing at an appropriate rate.
• Provide the education team regular updates regarding extern hours, progress, and issues.
• Maintain up-to-date, accurate data and documentation in required systems of record including immunization records, extern placement site, supervisor name and contact information, completed hours, and other required documents.
• Providing quality assurance checks on students’ final externship files by collecting all required documentation and attendance requirements to ensure students complete required hours.
• Helps students source employment opportunities through cold calling, email, fax, and social media contact with decision makers and hiring managers.
• Manages the population of graduates driving placement services and outcomes.
• Engage in networking with employers to identify employment opportunities with the goal of building and maintaining long-term relationships that yield placements for UMA graduates and future relationship building.
• Prepare for and facilitate graduate interviews with employers, including those with our national Corporate Alliance partnerships
• Maintain timely, compliant, and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates.
• Plan and implement effective career fairs for students/graduates both virtually and on campus.
• Think and act creatively to assist students and graduates in their employment pursuits.
• Act with integrity to maintain ethical and compliant services while working to achieve graduate success.

 Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• Associate degree or 1 year of leadership experience
• 5 years of experience in sales, staffing, or customer service
• Able to professionally communicate in verbal and written English.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams
• Able to support a diverse and inclusive work environment

Preferred Requirements:

• Bachelor's degree
• Experience in employment staffing, career services, out-placement services, or sales experience in the corporate sector.
• Work history showcasing employment stability, two years in previous roles
• Willingness to work in a high-powered, dynamic, energetic, and results-driven campus environment
• Ability to multi-task and handle a high-pressure environment with timeline pressures.
• Experience cold calling in a production driven environment
• Proven track record with professional sales or business development.
• Committed to success, with strong follow-up skills.
• Success in servicing customers in a people-oriented industry.
• Comfortable working independently or in a team environment.
• Exceptional communication, presentation, and interpersonal skills with the ability to establish rapport with a diverse customer base.

Working Environment:

• Office Environment – Must be able to work at the UMA Clearwater Campus
• Flexibility to work evenings and weekends as needed.

Physical Demands:

• Requires long periods of sitting at a desk working on a computer
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/