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Patient Engagement Representative I

Tampa, Florida, United States

Overview

United Vein & Vascular Centers is a life-changing healthcare innovator that is rapidly expanding access to state-of-the-art, minimally invasive vein and vascular care as we grow our footprint across the country. The unparalleled outcomes we achieve are made possible by dynamic team members like YOU working alongside our exceptional team of skilled physicians and passionate staff.  Join us on our journey to transform lives as we raise the bar for patient service and outcomes! Explore exciting career opportunities with United Vein & Vascular Centers and unlock your potential!

We offer a supportive culture that is driven by deep commitment to the success of our patients and our teams. We invest in YOU and are dedicated to creating individualized opportunities for career advancement. In addition, we invest in our employees by offering:

  • Competitive compensation package
  • Outstanding work life balance
  • Health, vision, and dental benefits
  • 401K plan match
  • Life insurance (100% company paid)
  • PTO and paid holidays
  • We invest substantial energy and resources in building a highly-engaged culture where your voice is heard, you are connected to a community of professionals who share your values, and you can thrive.


Responsibilities:


The Medical Call Center Associate (Patient Engagement Representative I) is responsible for helping patients via inbound and outbound emails, texts, and web chats. calls, scheduling appointments, giving pre and post appointment instructions, and supporting our clinics are the primary duties of this role.  This position will work a hybrid model of in-office and remote.

  • Answer inbound calls from existing patients and process requests such as rescheduling appointments, answering questions on pre and post appointment procedures, insurance questions, and general medical questions.
  • Make outbound calls to existing patients to support and improve their overall experience.
  • Maximizing Physician's time by utilizing expert level knowledge of UVVC scheduling protocols and scheduling tools.
  • Submit and maintain accurate records in multiple systems such as salesforce and the EMR.
  • Participate in team meetings where new processes, policy, and services are discussed.
  • Interact with other internal departments to ensure the highest standard of patient care.
  • Work to retain and prevent cancellations and no shows.
  • Keep accurate records of all cancellations, no shows, and potential patients who do not book an appointment.
  • Utilize numerous tools to provide accurate information to patients.
  • Open and close the office including locking doors and unlocking doors.
  • Update all records in the EMR and CRM including PCP, demographic information, and encounters.
  • Assisting on special projects such as handling escalations, training new hires, and testing new software/processes/responsibilities.
  • Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity.
  • Demonstrate behaviors that are consistent with UVVC’s Standards of Conduct as outlined in our Employee Handbook.
  • Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
  • Other duties as assigned.


Qualifications:

  • High School Diploma or GED required. Some college preferred.
  • 1-2 years in customer service required.
  • Healthcare experience preferred.
  • Navigate multiple software systems such as an EMR and a CRM.
  • Experience with telephony technologies.
  • Medical terminology understanding.
  • Bilingual in English and Spanish is a plus.

 

About us:  

UVVC, is a leading provider of comprehensive vein and vascular care with over 45 clinics across Arizona, Chicago, Colorado, Florida, Georgia, Texas, and expanding. Our mission is to revolutionize vascular care by delivering an all-inclusive clinic experience that addresses every aspect of lower extremity vein, vascular, and wound conditions. 

United Vein & Vascular Centers (UVVC) is distinguished by its innovative approach to diagnosing and treating a variety of vascular conditions that affect the pelvis and lower extremities. With a team of committed specialists, cutting-edge medical technology, and a patient-centric approach that emphasizes minimally invasive procedures, UVVC ensures superior care and optimal outcomes for it’s patients.  

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