Workplace Experience Coordinator

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Workplace Experience Coordinator is responsible for streamlining daily facility operations to ensure office/operational efficiency. The Workplace Experience Coordinator will manage all day-to-day facility operations for assigned Unlock offices, ensure facility operations are optimized, safe, and create an environment that facilitates our values, and a high-performance culture.

What you'll do

• Manage office operations; mail, janitorial, food & beverage, copy/print business supply, badging, security, parking, storage, and other amenities.  
• Demonstrate efficient use of budget, tracking and reporting expenses, and vendor accountability.  
• Update and maintain accurate records and official documentation for the site. 
• Partner with various Unlock departments, building landlords/services, and stakeholders to ensure compliance, efficiency, and best practices within the workplace.  
• Deploy basic principles of tracking, and managing the physical workplace. Ensuring layout, workflow, storage and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.  
• Manage all vendor relationships, monthly orders, deliveries, outgoing parcels/mail.
• Partner with People Team and other cross functional teams across multiple time zones to develop relevant programs and initiatives. activities, and events to promote company objectives and create employee engagement.  
• Ensure safety standards are upheld and lead safety initiatives across the organization, as needed. 
• Proactively manage multiple detailed projects with competing priorities and the ability to handle stressful situations is essential.  

What we're looking for

• 2+ years of workplace programs, facilities, and/or site management experience for small to mid-size company, or relevant experience. 
• Knowledgeable in facilities systems and operations; partnering with People Ops ensure systems are in working order and providing ideal atmosphere for employee and external guests. 
• Ability to be on-site during normal business hours, and an understanding that the nature of this work might necessitate some after-hours engagement or emergency response. 
• Experience working with cross-functional teams. 
• A proven ability to be a self-starter capable of driving results without significant supervision. 
• Exceptional organizational skills, ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. 
• Ability to manage an operating budget; analytical skills, financial management and reporting. 
• Proficient with Google, Slack and Microsoft product suites, and other productivity software tools.
• Strong and accurate analytical sense and ability to communicate effectively.
• Strong verbal and written communication skills.
• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.  
• Demonstrated ability to build and maintain relationships with internal and external stakeholders.
• Ability to work in a fast-paced team environment with strong “team-player” orientation.
• Proactively establish and maintain effective working relationships with all. 
• Help improve the efficiency of operations, from hand-on experience, by improving procedures, policies, and processes. 
• Trustworthy and demonstrated ability to handle proprietary or classified information.
• Project management experience is preferred.
• Experience working with Notion is preferred.
• This position requires working in person at our Troy, MI office Monday - Friday.

What we offer

• Discretionary Time Off: Flexible time off for you to rest and recharge as needed.
• Comprehensive Health Plans: Medical, dental, and vision plans to support your well-being.
• 401(k) Match: An annual 4% employer match to aid in your retirement planning.
• Make Your Mark: Your chance to play a pivotal role in our growth and leave a lasting impact on the company and industry.

Target base compensation is $75,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.