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ROW Supplier Operation Executive / Ejecutivo de Operaciones con Proveedores Internacionales

Latin America

unybrands was founded in 2020 by a group of partners who shared a common vision to create the leading next-generation e-commerce platform for micro-brands. The company operates globally, with our headquarters located in Miami and additional teams based in Berlin, London, New York, Shenzhen, and Shanghai.  

unybrands acquires e-commerce brands that operate on and off Amazon. unybrands integrates the brands into its platform, optimizes the business operations and economics, and expands to new product lines and geographies. With us, e-commerce brands reach new heights with expert operators and infrastructure.  

 

Role Overview

The Operations Executive will be responsible for managing the purchase order process from placement to shipment, ensuring suppliers adhere to production schedules and service level agreements (SLAs). This role requires meticulous attention to detail, effective supplier management, and excellent coordination with internal departments. The ideal candidate will be proactive in ensuring the smooth flow of operations, including managing documentation, chasing suppliers, enforcing penalties for SLA breaches, and maintaining accurate records throughout the process.

Key Responsibilities

Purchase Order Management:

  • Manage and oversee the entire purchase order (PO) lifecycle, from placement to shipment, ensuring all information is accurate, up-to-date, and consistently maintained within the company’s system
  • Ensure suppliers comply with agreed-upon production schedules and escalate delays or issues as per standard operating procedures.
  • Regularly follow up with suppliers to track order progress and enforce adherence to Service Level Agreements (SLAs).
  • Manage escalations and enforce penalties for non-compliance with SLA terms.

Supplier Coordination:

  • Act as the primary contact for suppliers, maintaining strong relationships while ensuring accountability.
  • Monitor and report on supplier performance, addressing any deviations from expectations.
  • Liaise with suppliers to gather and verify key documents, such as invoices, shipping documents, and certificates.

Collaboration with Internal Departments:

  • Work closely with logistics and supply chain teams to ensure smooth coordination for shipments.
  • Support cross-functional teams with order-related queries and data requests.
  • Identify bottlenecks or inefficiencies in the purchase order process and propose solutions.
  • Contribute to the development and improvement of standard operating procedures (SOPs) for order management.

Qualifications

Education & Experience:

  • Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field.
  • 2+ years of experience in operations, procurement, or order management, preferably in an e-commerce or manufacturing environment.
  • Experience in supplier coordination and SLA enforcement is highly desirable.

Technical Skills:

  • Proficiency in ERP systems and order management tools.
  • Strong knowledge of Excel and other data management tools.
  • Familiarity with shipping and logistics processes is a plus.

Soft Skills:

  • Excellent organizational and multitasking abilities.
  • Strong communication skills, both written and verbal.
  • Proactive and detail-oriented with a commitment to accuracy.
  • Ability to work under pressure and manage multiple deadlines.

Other Requirements:

  • Fluency in English and Spanish is essential for supplier communication.

 

Resumen del Rol

El Ejecutivo de Operaciones será responsable de gestionar el proceso de órdenes de compra desde su emisión hasta el envío, asegurando que los proveedores cumplan con los cronogramas de producción y los acuerdos de nivel de servicio (SLA). Este rol requiere una gran atención al detalle, capacidad de gestión de proveedores y excelente coordinación con los departamentos internos. El candidato ideal será proactivo para asegurar el flujo fluido de las operaciones, incluyendo la gestión de documentación, seguimiento a proveedores, aplicación de penalizaciones por incumplimientos de SLA y mantenimiento de registros precisos durante todo el proceso.

 

Responsabilidades Clave

Gestión de Órdenes de Compra:

  • Gestionar y supervisar todo el ciclo de vida de las órdenes de compra (PO), desde la emisión hasta el envío, asegurando que toda la información sea precisa, actualizada y esté correctamente registrada en el sistema de la empresa.
  • Asegurar que los proveedores cumplan con los cronogramas de producción acordados y escalar retrasos o problemas según los procedimientos operativos estándar.
  • Dar seguimiento regular a los proveedores para monitorear el avance de los pedidos y hacer cumplir los Acuerdos de Nivel de Servicio (SLA).
  • Atender incidentes críticos y aplicar penalizaciones por incumplimiento de los términos del SLA.

Coordinación con Proveedores:

  • Actuar como el principal punto de contacto con los proveedores, manteniendo relaciones sólidas y asegurando la responsabilidad en el cumplimiento de sus compromisos.
  • Monitorear y reportar el desempeño de los proveedores, abordando cualquier desviación de las expectativas.
  • Coordinar con proveedores para recopilar y verificar documentos clave como facturas, documentos de envío y certificados.

Colaboración con Departamentos Internos:

  • Trabajar en estrecha colaboración con los equipos de logística y cadena de suministro para asegurar una coordinación fluida de los envíos.
  • Apoyar a equipos multifuncionales con consultas relacionadas con pedidos y solicitudes de datos.
  • Identificar cuellos de botella o ineficiencias en el proceso de órdenes de compra y proponer soluciones.
  • Contribuir al desarrollo y mejora de los procedimientos operativos estándar (SOP) para la gestión de pedidos.

 

Requisitos

Educación y Experiencia:

  • Título universitario en Administración de Empresas, Cadena de Suministro, Operaciones o campo relacionado.
  • Más de 2 años de experiencia en operaciones, compras o gestión de pedidos, preferiblemente en un entorno de comercio electrónico o manufactura.
  • Se valora experiencia en coordinación con proveedores y aplicación de SLAs.

Habilidades Técnicas:

  • Dominio de sistemas ERP y herramientas de gestión de pedidos.
  • Sólidos conocimientos de Excel y otras herramientas de gestión de datos.
  • Familiaridad con procesos de envío y logística es un plus.

Habilidades Blandas:

  • Excelentes habilidades de organización y multitarea.
  • Fuertes habilidades de comunicación, tanto escrita como verbal.
  • Proactividad y atención al detalle con compromiso con la precisión.
  • Capacidad para trabajar bajo presión y gestionar múltiples plazos.

Otros Requisitos:

  • Dominio del inglés y español es esencial para la comunicación con proveedores.

 

 

unybrands is an equal opportunity employer and considers all applicants for employment without any regard to race, skin color, religion, gender identity, sexual orientation, and age. Nor are applicants discriminated against based on disability or protected classes.  

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