Senior Product Data Analyst

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role

Upgrade is seeking a Senior Product Data Analyst to join our team in Phoenix, AZ. In this role, you will directly support the Product Servicing Team while collaborating across Product, Data, Risk, and Operations teams. The Senior Product Data Analyst will play a key role in conducting large-scale portfolio analyses to guide the servicing roadmap. You will also leverage data visualization tools to monitor Upgrade's portfolio, identify trends, detect anomalous behavior, and collaborate with the Product team to address and resolve issues. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with large datasets, and takes pride in owning solutions from start to finish.

What You’ll Do: 

• Work cross functionally to synthesize data and streamline reconciliation processes across pipeline teams 
• Deliver actionable findings and partner with product managers to prioritize solutions
• Analyze borrower data and internal stakeholder requests to prioritize product defects
• Troubleshoot issues to develop immediate workarounds and determine long-term solutions 
• Define new features and servicing-related processes with technical specs, wire frames, product flows, and procedures
• Assist with system and operational documentation

What We Look For:

• 2-4 years of relevant work experience, preferably in financial services or data
• Advanced knowledge of SQL and Python 
• Experience working with relational databases and visualization tools (Tableau preferred)
• Strong communication skills with ability to use qualitative and quantitative data to deliver technical and business solutions 
• Entrepreneurial mindset when approaching problems. Takes ownership and can lead solutioning in a fast-paced environment
• Ability to lead and resolve questions and conflicts across organizational stakeholders
• Adaptable to handle changing tasks based on new priorities

Nice to Have:

• Prior experience with servicing systems

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible vacation 
• Learning stipend for personal growth and development 
• Paid parental leave
• Health & wellness initiatives

#BI-Hybrid  #LI-Hybrid

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.