Office Manager (Maternity Leave Replacement, 12 Months)

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are looking for an Office Manager to join our vibrant, growing office in Montreal, Canada.  You'll be the heartbeat of our workspace, ensuring everything runs smoothly and efficiently. Your role will encompass a broad range of responsibilities, including administrative tasks, organizing events in various locations, assessing maintenance needs and overseeing general office upkeep, as well as tackling additional duties that come your way. This role is perfect for someone who is highly organized, detail-oriented, and enjoys wearing many hats! This is a 12-month contract for a maternity leave replacement. 

What You'll Do:

• Oversee the operation of the physical office, in compliance with established policies and procedures.
• Enhance the general office aesthetics, amenities, and staff satisfaction.
• Take initiative to find ways to improve and continue current processes
• Play a role in fostering a positive office culture, including organizing virtual and in-person activities, celebrations for national holidays and employee milestones, and ensuring a healthy and safe work environment as head of the Montreal and Toronto social committees.
• Research, plan, and execute events for our Canadian team - weekly lunch, happy hours, holiday and summer parties, etc. This may involve travel.
• Manage the inventory for office snacks, drinks, swag and office supplies.
• Research, onboard, and manage office vendors and budget (plants, swag, supplies, snacks & beverages, etc), liaising with the accounting department on invoicing and processing payments.
• Determine how and when to interface with the property manager to coordinate office maintenance and repair tasks and ensure a clean and safe working environment.
• Provide administrative support to People Ops and other departments as required, helping streamline operations and support company growth. 
• Manage front desk as required, greeting maintenance and cleaning crew as well as suppliers and other visitors, dealing with employee inquiries and receiving deliveries.
• Translate a variety of documents and communications between English and French and ensure we meet the compliance standards set by the Office québécoise de la langue française (OQLF).
• Handle mail and shipping, including receiving, sorting, scanning, and shipping letters and packages.
• Manage checks by following the finance team’s protocol to ensure proper handling and depositing.
• Ensure compliance with health and safety standards in the office environment.
• Maintain regular communication with the team on Slack, providing updates on office-related news, activities, and events.

What We Look For:

• 2+ years experience in administration or similar role
• Bachelor's degree preferred
• Excellent communication and interpersonal skills
• Strong sense of urgency and excellent follow-through skills
• Proactive, driven, and ability to work in a fast-paced environment
• Positive attitude and sense of humor
• Proficiency in Google Suite and other office management software
• Ability to travel
• Ability to lift 10 Kilograms
• Bilingual - French/English is preferred 

What We Offer You: 

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance 
• Flexible PTO
• Opportunities for professional growth and development 
• Paid parental leave
• Health & wellness initiatives

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.