Facilities Operations Specialist (Handy Person)

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. 

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About The Role:

Our Office and Engagement team is looking for a team member to help build a great place to work in our Downtown Phoenix contact center! This person will be responsible for the maintenance and upkeep of our beautiful office space by coordinating with vendors, business leaders, and office coordinators. Under the direction of the Office and Engagement Manager, this role will assist in initiatives that drive the health and safety of our workspace, as well as other engagement activities. 

This is an in-office role

What You’ll Do: 

• Manage vendor relationships to ensure standards and budgets are being met
• Handy person - General interior maintenance - hang pictures, install equipment, repair office furniture systems
• Plan and maintain safety & sustainability initiatives
• Coordinate facility repair, maintenance, and daily operations for assigned office space
• Conduct daily walkthroughs of facilities, open tickets for any identified issues and use the data gathered to coordinate planned maintenance projects
• Resolve issues raised through our online ticketing system per the standards outlined
• Review calendars daily and solve conflicts, provide assistance for last minute meeting requests
• Maintain organization and cleanliness in shared spaces and storage areas
• Manage supply inventories and place necessary orders while maintaining budgets
• Coordinate and support food-related events by managing setup, organizing required assets, overseeing food delivery logistics, and providing other event support as needed.
• Collaborate in the planning, coordination, and on-site support of diverse office events and activities
• Additional executive and office support as needed

What We Look For:

• Being a knowledgeable and helpful resource for an employee base and your direct team
• Provide a high level of customer service to our team members and vendors 
• Remain positive and poised in a fast paced environment
• You’re a master at Googling answers for challenges that aren’t in the playbook
• Technically savvy with experience navigating multiple systems and tools (e.g., G Suite, calendars, ticketing systems).
• Strong interpersonal and communication skills with the ability to interact across all levels of the organization
• Associate's degree or higher is preferred
• 1-3 years experience as a technician using standard tools such as drills, leveler, and wrench required
• Occasional lifting of 50 lbs, or team lifting 

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.