About Us

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.

Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

About Ushur I Ushur XOS l Ushur GenA I

 

Title: Sr. Director of Engineering

Experience: 14 - 18 Years

Location: Bangalore

Work Mode: Hybrid

 

About the role:

 

As the Sr. Director of Engineering at Ushur, you will lead high-performing teams to deliver scalable, cloud-native SaaS solutions while driving engineering excellence and innovation. You'll oversee backend, DevSecOps, and Cloud Operations, ensuring seamless delivery of complex technical initiatives. This role demands strong leadership, deep technical expertise, and a passion for building world-class engineering culture in a hybrid work environment.

Responsibilities

• Direct a team of engineering managers and engineers, creating highly scalable, performant, easily maintainable & well-tested product features
• Develop and maintain a culture of engineering innovation, platform reliability and operational excellence. 
• Exude a strong sense of feature & delivery ownership, agility, and an urge for continuous learning
• Ensure the delivery of multiple technical initiatives, from design to agile development & delivery phases. 
• Manage DevSecOps team and optimize the operations pipeline.
• Help creatively solve business problems by supporting the necessary backend, frontend, API infrastructures and Cloud Operations.
• Empower the delivery teams to self-organize
• Constantly lookout for engineering talents that can help Ushur scale newer heights. Deeply involved in talent acquisition practices
• Evaluate engineering requirements and design proposals in a technical capacity, in collaboration with cross-department teams
• Effectively collaborate with other teams across the organization to meet the release expectations
• Be in touch with the latest frameworks in the industry, and be influential in all choices related to Ushur’s SaaS application stack
• Evaluate requirements and work with PMO to create delivery plans
• Effectively facilitate daily stand-ups, early risk identification, and mitigation, dependency resolution, follow-ups for gap-closure, etc.
• Drive the execution and delivery of features by collaborating with many cross-functional teams, architects, product owners, and engineers
• Make critical decisions that contribute to the success of the product
• Proactive in foreseeing & resolving issues before they occur
• Responsible for operating a development process that enforces best practices
• Constantly scout for and operationalize the necessary tools required to enable a highly efficient engineering process
• Lead initiatives around cost optimization, scalability, and developer enablement through modern DevOps and SRE practices. 

Qualifications

• 14+ years of professional software development experience, which includes substantial & demonstrable implementation expertise using Java/Node.JS/Golang
• 6+ years of direct people management experience in a techno-managerial capacity
• Hands-on experience in overseeing Cloud Operations and providing strategic team leadership
• Strong track record of delivering multiple, complex projects on time
• Excellent written and verbal communication, strong organizational skills, and attention to details
• An expert scrum master and an Agile practitioner
• Demonstrated ability to lead teams of highly skilled developers & managers
• Strong ability to write and evaluate code
• Extensive prior work directing cloud-based SaaS platform(s); broad experience developing high-throughput backend systems, microservices, API layers, etc.
• Working experience in Spring, Spring Boot, or related Java frameworks, RESTful API design and development, event-driven architecture, Amazon AWS services, DevOps, Cloud Operations, EKS
• Strong Software development fundamentals, architecture, algorithms, and problem-solving skills
• Deep understanding of observability concepts and tooling
• Understanding of distributed systems, asynchrony, and message-based architectures

 

Preferred:

• Experience working with Java/Node.JS/ React.JS, DevOps
• Experience with NoSQL databases like MongoDB
• Experience working in a load-balanced, large, stateless microservices environment
• Bachelors/Masters in Computer Science or a related field

 

Why Join Us?

Thriving Company Culture
At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work.
We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge.
We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.

Comprehensive Health Benefits.
Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.

Invest in Your Future.
We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.

Embrace Growth.
Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.

Flexible Work Options.
We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.