Loan Administration Senior Manager

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Loan Administration at Valon

The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.

ABOUT THE ROLE

We are seeking a detail-oriented and results-driven Loan Administration Sr. Manager for our Mortgage Loan Servicing team. This individual will be responsible for overseeing key areas of loan servicing, including payment and payoff processing, audits, and process optimization. The ideal candidate will bring strong leadership, operational expertise, and a proven track record in enhancing efficiency and compliance within mortgage servicing operations.

RESPONSIBILITIES 

• Oversee and ensure timely and accurate processing of mortgage payments and payoff transactions.
• Manage exception processing and resolve payment-related discrepancies effectively.
• Implement and maintain robust controls to minimize errors and ensure compliance with regulatory requirements.
• Serve as the Loan Administration primary liaison for internal and external audits, ensuring timely data collection and submission.
• Develop and maintain documentation to support audit readiness and ensure process transparency.
• Draft responses to audit findings, including remediation plans, and track progress on issue resolution.
• Lead the analysis and optimization of business processes across Loan Administration departments.
• Collect and analyze data from audits, customer complaints, and performance metrics to identify areas for improvement.
• Document optimized processes and create standardized operating procedures (SOPs) to ensure consistency.
• Plan, execute, and monitor process improvement projects, ensuring on-time delivery and alignment with business objectives.
• Support the onboarding and implementation of new tools and technology aimed at enhancing operational efficiency.
• Supervise and mentor a team of loan servicing professionals, fostering a culture of accountability and high performance.
• Conduct regular performance reviews, provide coaching, and identify development opportunities for team members.

IDEAL BACKGROUND 

• 7+ years of experience in mortgage loan servicing, with at least 3 years in a leadership role.
• Strong understanding of mortgage servicing regulations, payment processes, and audit requirements.
• Familiarity with federal, state, and investor-specific servicing regulations (e.g., CFPB, Fannie Mae, Freddie Mac, HUD).
• Experience liaising with internal and external auditors, ensuring regulatory compliance, and handling audit findings.
• Demonstrated experience in process improvement and technology implementation within financial services.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Proficiency in loan servicing platforms and tools, such as MSP, Black Knight, or similar.
• Experience managing large-scale process improvement projects or system migrations.

MINIMUM QUALIFICATIONS 

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills for stakeholder collaboration.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Strategic thinking combined with a hands-on approach to execution.
• Familiarity with regulatory requirements and quality management systems.

What We Can Offer  

• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks,
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition