Business Operations Senior Associate

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Business Operations at Valon

The Business Operations team owns the strategic planning of the business, operations, and finances. They work closely with cross-functional teams like the Product, Engineering, and Servicing teams to drive efficiency, scale the business, and ensure the business is heading in the right direction. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon’s mission of creating a great user experience for homeowners.

About the Role

We’re looking for a driven and detail-oriented individual to serve as a BizOps partner for part of our core servicing business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. They must have a history of taking the initiative to see projects through to completion and be able to independently drive operational excellence for our business.

Responsibilities

• Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
• Research business requirements for new processes and translate them into mature standard operating procedures
• Develop resources for new products, processes, and features (project plans, standard operating procedures, FAQs, etc.) and train Servicing Operations teams in partnership with the Operations Enablement team
• Act as an advocate for the Servicing Operations teams, and help inform product development and prioritization to fit their needs
• Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
• Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
• Manage operations incidents or loan-level escalations and serve as a stop gap support system for Servicing Operations as needed
• Learn new concepts and technologies quickly and apply them to complex challenges
• Cultivate a deep understanding of the mortgage servicing industry

Ideal Background

• 3+ years experience working in program or project management, product operations, consulting, or business operations role, ideally in a fast-paced startup environment
• Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes
• Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
• Strong verbal and written communication skills, with experience in effective stakeholder management
• Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
• Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
• Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
• Strong ability to reason with and draw insights from data
• Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus.
• Experience in the financial or financial technology sector, particularly mortgage origination, mortgage servicing, or real estate industry, is a plus

Benefits

What we can offer:

• Compensation: competitive salary of $119,000-$161,000 with a meaningful stake in the company via equity, and 401k plan 
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition