Sr. Specialist - Closer/Funder

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Lending at Valon

Valon is scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low-cost, streamlined mortgage loans and give Valon partners the tools they need to retain customers. As a member of the Lending department, you will make it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner’s journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business.

About this Role

We are seeking a Sr Specialist - Closer/Funder to take ownership of residential mortgage loan files and fulfill the requirements necessary to ensure the timely and accurate completion of all closing/funding/post-closing activities for loans. This includes reviewing loan files, ensuring compliance with regulatory requirements at initial closing disclosure, preparing documentation for final document preparation, and resolving any issues that arise after loan closing. The role will require the ability to multitask in a fast-paced environment, working in multiple applications.  The role will specifically be focused on the review, submission, and delivery of case files to FHA or VA, following up on exceptions cited during HOC underwriting review, and insuring government loans by obligatory deadlines. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate would also need to communicate effectively and resolve issues with a strong sense of urgency.

Responsibilities

• Prioritize and monitor daily workflows as we pilot our new LOS - Vesta.
• Review and track all necessary objectives/tasks to update internal and external software programs (e.g., Encompass and/or Vesta) accordingly.
• Train to become our special matter expert related to all Closer/Funder/Post-Closer role objectives and tasks for initial and COC closing disclosure preparation, final balancing and document preparation, document review, and funding within Vesta.
• Assist with all related post-closing and back-logged tasks.
• Collaborate with operations to address and resolve any post-closing investor suspense items, including document discrepancies, missing docs, and/or compliance violations.
• Be resourceful to overcome loan challenges, rectify issues, and research red flags.
• Proactively identify and address potential loan challenges or unsaleable/uninsurable loans directly with Management.
• Ensure all processes comply with the company’s policies and standard operating procedures, investor requirements, state/federal regulations, and insurer/guarantor requirements.

Ideal Background

• Experience working with Vesta (Loan Operating System) is a PLUS!  Encompass experience is also preferred.
• Bachelor’s Degree or equivalent related industry experience.
• Thorough understanding of relevant federal rules and regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB).
• Minimum of 4 -6 years of cross-trained experience as a Closer/Funder/Post-Closer/ and/or Government Insuring
• Previous experience with relevant technology (e.g. DU, LP, FHA Connection, CATALYST, Investor portals).
• Ability to work independently with little or no supervision.
• Strong written communication skills.
• Strong problem-solving skills
• Demonstrates strong time management skills with the ability to meet deadlines.

Minimum Qualifications

• 2+ years of experience with Encompass.
• Knowledge of state lending laws and regulations.
• Experience using government sites for VA and FHA
• Advanced Google Suite and Microsoft Office skills

Location

• On-site for 90 days minimum, specifically during training months on our new LOS platform
• WFH dates, as approved by Management

What we can offer: 

• Compensation: Competitive salary and 401k plan
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition