Assumptions Manager

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Assumptions at Valon 

The Assumptions team plays a vital role in supporting homeowners through the process of transferring loan responsibility due to life events such as divorce, death, or family estate planning. This team is responsible for reviewing and processing requests from individuals seeking to assume an existing mortgage loan. Their work ensures compliance with investor guidelines and regulatory requirements while maintaining a high standard of customer service.

The team assists homeowners and potential successors in interest by guiding them through documentation requirements, eligibility evaluations, and the overall assumptions process. They act as a liaison between internal departments, legal representatives, and investors to facilitate seamless ownership transitions. The Assumptions team is also accountable for mitigating risk, ensuring data accuracy, and upholding timelines for decisioning requests—all while providing empathetic and informed support during what is often a sensitive time for borrowers.

About the Role 

We are seeking an experienced and detail-oriented Assumptions Manager to oversee the operational, compliance, legal, and investor-related aspects of the assumption process. This role will ensure adherence to investor guidelines, regulatory requirements, and internal policies while optimizing operational workflows. The ideal candidate will have a strong background in mortgage servicing, compliance, investor relations, and risk management, with proven leadership experience.

Key Responsibilities:

• Lead and manage a team of Assumptions Underwriters, ensuring operational efficiency and compliance with investor (Fannie Mae, Freddie Mac, FHA, VA, USDA) and company guidelines.
• Oversee and enhance processes related to assumptions, ensuring regulatory and legal compliance while identifying opportunities for operational improvements.
• Develop and implement policies and procedures to align with investor requirements, mitigate risks, and improve servicing quality.
• Work closely with compliance and legal teams to address regulatory changes, audits, and policy updates affecting the assumptions process.
• Act as the primary liaison with investors, responding to inquiries, providing required documentation, and ensuring all assumption transactions meet investor standards.
• Monitor team performance, SLAs, and key performance indicators (KPIs) to ensure timely processing and issue resolution.
• Collaborate with internal stakeholders, including risk management, compliance, legal, and servicing teams, to handle escalations and ensure a seamless customer experience.
• Stay up to date on industry changes, regulatory updates, and investor guidelines that impact the assumption process.
• Assist in system enhancements, workflow optimization, and automation initiatives to improve operational effectiveness.
• Directly communicate with Freddie, Fannie, and Ginnie 

Minimum Qualifications 

• 5+ years of experience in assumptions within mortgage servicing, compliance, investor relations, or a related field, with at least 2+ years in a leadership role.
• Strong knowledge of loan assumptions, investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA), regulatory compliance, and legal considerations.
• Experience managing teams and ensuring adherence to compliance and investor requirements.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in mortgage servicing systems (e.g., MSP, Black Knight, or equivalent) and document management tools
• Bachelor’s degree in finance, business, or a related field preferred.

Ideal Background 

• Have previously managed an assumption department from end to end process.
• Excellent communication skills, with the ability to navigate sensitive homeowner situations with empathy and professionalism
• Ability to coach, mentor, and develop team members while maintaining high performance and quality standards
• Strong analytical and organizational skills, with a keen eye for process improvement, compliance, and quality control
• A track record of developing or enhancing policies, procedures, and workflows to improve efficiency and customer experience

What we can offer: 

• Compensation: competitive salary and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Generous time off: 17 days paid time off, sick days, and 11 company holidays 
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition