Office Manager

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking an Office Manager to work in our New Homes Division!

Company Overview:

At Van Metre, we are passionate about building communities that enhance lives and leave a lasting legacy. Every team member plays a crucial role in our company's growth, success, and culture. We're seeking a proactive, organized, and hospitality-minded individual to join our team as an Office Manager, reporting to our Brand Experience leadership. We want to meet you if you're ready to create exceptional workplace experiences through seamless operations, meaningful relationships, and a high standard of excellence.

Job Summary:

We seek an accomplished Office Manager who views this role as a career destination, not just a steppingstone. This position serves as the operational backbone of our office, combining traditional office management with a distinctive hospitality approach. The ideal candidate will function as an in-house concierge, orchestrating a seamless experience for team members and visitors while maintaining the operational excellence that keeps our workplace running smoothly.

Key Responsibilities

• Cultivate and maintain a welcoming, professional office environment that reflects Van Metre Homes' commitment to excellence and hospitality.
• Manage office operations, including vendor relationships, supply management, facility maintenance coordination, and workplace safety compliance.
• Serve as the primary point of contact for internal and external stakeholders, providing concierge-level service and solutions.
• Oversee office budget, including tracking expenses, processing invoices, and identifying cost-optimization opportunities.
• Coordinate office events, meetings, and special projects while ensuring exceptional attention to detail.
• Implement and maintain efficient office systems and procedures that enhance productivity and workplace experience.
• Manage relationships with building management, security, maintenance and IT teams.
• Support executive team with special projects as needed.

Key Performance Indicators (KPIs)

• Employee satisfaction scores regarding office environment and support services
• Response time to internal/external requests and issue resolution
• Budget adherence and cost-saving initiatives
• Event execution success rates
• Systems and procedures efficiency metrics
• Facility maintenance response times and completion rates

Impact on Business

The Office Manager serves as the operational cornerstone of Van Metre Homes, directly influencing:

• Company culture through the creation of a welcoming, professional environment
• Operational efficiency through streamlined processes and systems
• Cost control through strategic vendor management and resource optimization
• Employee productivity through effective workplace management
• Company reputation through exceptional stakeholder interactions
• Risk management through maintenance of safety and compliance standards

Essential Skills & Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field
• 5+ years of progressive office management experience
• Proven track record of implementing efficient office systems and procedures
• Budget management experience
• Proficiency in Microsoft Office Suite and office management software
• Experience with vendor management and contract negotiation
• Outstanding written and verbal communication skills

Core Competencies

• Customer service orientation with a hospitality mindset
• Exceptional interpersonal and relationship-building skills
• Strong problem-solving abilities with a solutions-oriented mindset
• Superior organizational skills and attention to detail
• Ability to maintain confidentiality and exercise discretion
• Excellent time management and prioritization capabilities
• Adaptability and flexibility in a dynamic environment
• A proactive approach to anticipating and addressing needs
• Leadership skills with the ability to influence without direct authority

Required Competencies

• Executive Presence: Demonstrates polished, professional demeanor in all interactions
• Service Excellence: Maintains highest standards of service delivery and customer care
• Strategic Thinking: Anticipates needs and implements proactive solutions
• Change Management: Adapts and helps others navigate workplace changes effectively
• Cultural Awareness: Demonstrates sensitivity to diverse perspectives and needs
• Resource Management: Efficiently allocates and manages office resources and budget
• Crisis Management: Handles unexpected situations with calm and competence
• Technology Proficiency: Embraces and champions new workplace technologies
• Team Building: Fosters collaborative relationships across all departments

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $65,000 - $80,000 annually (Pay is commensurate with experience, education, training, and skills)
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
• Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.